Dual-Clinic Front Desk Coordinator (Healthcare)

Cpousa; Naperville (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match

Employee assistance program

Training and professional-development

Growth opportunities

Job summary

Comprehensive Prosthetics & Orthotics (CPO) seeks a dependable Patient Services Coordinator to support Naperville and Joliet clinics. The role is split between both locations, serving as the first point of contact for patients and ensuring smooth front-office operations.

You will welcome patients, answer calls, schedule appointments, verify insurance and assist the clinical team while maintaining a professional, organized environment across two sites.

Qualifications

• High school diploma or equivalent.
• Strong customer-service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage several responsibilities in a fast-paced environment.
• Comfort using computers, office equipment and data-entry systems.
• Authorized to work in the United States.
• At least one year of front-desk, administrative or patient-service experience (preferred).
• Experience in medical, dental, physical therapy, chiropractic or other outpatient setting (preferred).
• Experience with patient scheduling, registration or insurance verification (preferred).
• Familiarity with electronic health record or patient-management systems (preferred).
• Knowledge of medical terminology (preferred).

Responsibilities

• Welcome patients, families and visitors and assist with check-in
• Answer incoming calls and respond to patient questions professionally
• Schedule, confirm and coordinate patient appointments
• Enter and update patient demographics and insurance information
• Verify insurance coverage and communicate patient financial responsibilities
• Collect required consent forms, HIPAA acknowledgments and other patient documentation
• Coordinate patient flow and help clinicians remain on schedule
• Scan, organize and maintain accurate patient records
• Assist with routine billing and administrative responsibilities
• Communicate with referral sources and internal departments
• Maintain an organized, professional and welcoming front-office environment
• Provide consistent administrative support at both the Naperville and Joliet clinics

Skills

Customer service

Communication

Organization

Multitasking

Data entry

Reliability

Education

High school diploma or equivalent

Job description

Comprehensive Prosthetics & Orthotics (CPO) seeks a dependable Patient Services Coordinator to support Naperville and Joliet clinics. The role is split between both locations, serving as the first point of contact for patients and ensuring smooth front-office operations.

You will welcome patients, answer calls, schedule appointments, verify insurance and assist the clinical team while maintaining a professional, organized environment across two sites.