Patient Services Coordinator

Cpousa; Champaign (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Employee assistance program

Training and development opportunities

Growth opportunities

Job summary

Comprehensive Prosthetics & Orthotics (CPO) in Champaign, IL is seeking a dependable Patient Services Coordinator for the front office. You will greet patients, handle calls, schedule appointments, verify insurance and support the clinical team.

Ideal candidates will have strong communications, organization, and multi-tasking skills and be comfortable with data entry and EHR systems. This is a full-time, on-site role with health benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong customer-service and communication skills required.
• Excellent organization and attention to detail required.
• Ability to manage several responsibilities in a fast-paced environment.
• Comfort using computers, office equipment and data-entry systems.
• Availability to work Monday–Friday day shift on-site.
• Authorization to work in the United States.

Responsibilities

• Welcome patients, families and visitors and assist with check-in.
• Answer calls professionally and respond to questions.
• Schedule, confirm and coordinate patient appointments.
• Enter and update patient demographics and insurance information.
• Verify insurance coverage and communicate patient financial responsibilities.
• Collect consent forms and HIPAA acknowledgments.
• Coordinate patient flow and keep clinicians on schedule.
• Scan and maintain patient records.
• Assist with routine billing and administrative tasks.
• Communicate with referral sources and internal departments.
• Maintain a professional and welcoming front-office environment.
• Provide administrative support to the Champaign clinic team.

Skills

Customer service

Communication

Organization

Multitasking

Data entry

On-site work

Dependable attendance

Education

High school diploma or equivalent

Tools

EHR systems

Patient-management systems

Job description

Champaign, Illinois
Full-time | Monday–Friday | Day shift
$19.00 per hour to start | $20.00 per hour after 90 days

Position Overview

Comprehensive Prosthetics & Orthotics (CPO) is seeking a dependable and organized Patient Services Coordinator to support our Champaign clinic.

In this medical front-office position, you will be the first point of contact for patients and help keep the clinic running smoothly. Primary responsibilities include welcoming patients, answering phones, scheduling appointments, completing patient registration, verifying insurance information and supporting the clinical team.

This position is a strong fit for someone who enjoys helping people, communicates professionally and can manage multiple priorities in a busy clinic environment.

Responsibilities

• Welcome patients, families and visitors and assist with check-in
• Answer incoming calls and respond to patient questions professionally
• Schedule, confirm and coordinate patient appointments
• Enter and update patient demographics and insurance information
• Verify insurance coverage and communicate patient financial responsibilities
• Collect required consent forms, HIPAA acknowledgments and other patient documentation
• Coordinate patient flow and help clinicians remain on schedule
• Scan, organize and maintain accurate patient records
• Assist with routine billing and administrative responsibilities
• Communicate with referral sources and internal departments
• Maintain an organized, professional and welcoming front-office environment
• Provide consistent administrative support to the Champaign clinic team

Required Qualifications

• High school diploma or equivalent
• Strong customer-service and communication skills
• Excellent organization and attention to detail
• Ability to manage several responsibilities in a fast-paced environment
• Comfort using computers, office equipment and data-entry systems
• Dependable attendance and availability to work the complete Monday–Friday day-shift schedule
• Ability to work on-site at our Champaign clinic
• Authorization to work in the United States

Preferred Qualifications

• At least one year of front-desk, administrative or patient-service experience
• Experience in a medical, dental, physical therapy, chiropractic or other outpatient setting
• Experience with patient scheduling, registration or insurance verification
• Familiarity with electronic health record or patient-management systems
• Knowledge of medical terminology

Healthcare experience is preferred but not required. Candidates with strong experience in scheduling, administration, reception or high-volume customer service are encouraged to apply.

Compensation and Benefits

• Starting pay of $19.00 per hour
• Increase to $20.00 per hour after successfully completing 90 days of employment
• Health, dental and vision insurance
• Paid time off
• 401(k) with company match
• Employee assistance program
• Training and professional-development opportunities
• Opportunities for growth within a stable healthcare organization

About CPO

Comprehensive Prosthetics & Orthotics is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help people regain mobility, confidence and independence.

Our Patient Services Coordinators are an important part of that mission. They create a welcoming patient experience while supporting the clinicians and administrative processes that keep our clinics operating effectively.

Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by applicable law.