Patient Services Coordinator

Cpousa; Naperville (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match

Employee assistance program

Training and professional-development

Growth opportunities

Job summary

Comprehensive Prosthetics & Orthotics (CPO) seeks a dependable Patient Services Coordinator to support Naperville and Joliet clinics. The role is split between both locations, serving as the first point of contact for patients and ensuring smooth front-office operations.

You will welcome patients, answer calls, schedule appointments, verify insurance and assist the clinical team while maintaining a professional, organized environment across two sites.

Qualifications

• High school diploma or equivalent.
• Strong customer-service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage several responsibilities in a fast-paced environment.
• Comfort using computers, office equipment and data-entry systems.
• Authorized to work in the United States.
• At least one year of front-desk, administrative or patient-service experience (preferred).
• Experience in medical, dental, physical therapy, chiropractic or other outpatient setting (preferred).
• Experience with patient scheduling, registration or insurance verification (preferred).
• Familiarity with electronic health record or patient-management systems (preferred).
• Knowledge of medical terminology (preferred).

Responsibilities

• Welcome patients, families and visitors and assist with check-in
• Answer incoming calls and respond to patient questions professionally
• Schedule, confirm and coordinate patient appointments
• Enter and update patient demographics and insurance information
• Verify insurance coverage and communicate patient financial responsibilities
• Collect required consent forms, HIPAA acknowledgments and other patient documentation
• Coordinate patient flow and help clinicians remain on schedule
• Scan, organize and maintain accurate patient records
• Assist with routine billing and administrative responsibilities
• Communicate with referral sources and internal departments
• Maintain an organized, professional and welcoming front-office environment
• Provide consistent administrative support at both the Naperville and Joliet clinics

Skills

Customer service

Communication

Organization

Multitasking

Data entry

Reliability

Education

High school diploma or equivalent

Job description

Comprehensive Prosthetics & Orthotics (CPO) is seeking a dependable and organized Patient Services Coordinator to support our Naperville and Joliet clinics. This position will split time between both locations based on clinic scheduling and operational needs.

In this medical front-office position, you will be the first point of contact for patients and help keep both clinics running smoothly. Primary responsibilities include welcoming patients, answering phones, scheduling appointments, completing patient registration, verifying insurance information and supporting the clinical team.

This position is a strong fit for someone who enjoys helping people, communicates professionally, can manage multiple priorities and is comfortable working at two clinic locations.

Responsibilities

• Welcome patients, families and visitors and assist with check-in
• Answer incoming calls and respond to patient questions professionally
• Schedule, confirm and coordinate patient appointments
• Enter and update patient demographics and insurance information
• Verify insurance coverage and communicate patient financial responsibilities
• Collect required consent forms, HIPAA acknowledgments and other patient documentation
• Coordinate patient flow and help clinicians remain on schedule
• Scan, organize and maintain accurate patient records
• Assist with routine billing and administrative responsibilities
• Communicate with referral sources and internal departments
• Maintain an organized, professional and welcoming front-office environment
• Provide consistent administrative support at both the Naperville and Joliet clinics

Required Qualifications

• High school diploma or equivalent
• Strong customer-service and communication skills
• Excellent organization and attention to detail
• Ability to manage several responsibilities in a fast-paced environment
• Comfort using computers, office equipment and data-entry systems
• Dependable attendance and availability to work the complete Monday–Friday day-shift schedule
• Reliable transportation and the ability to work at both the Naperville and Joliet locations
• Authorization to work in the United States

Preferred Qualifications

• At least one year of front-desk, administrative or patient-service experience
• Experience in a medical, dental, physical therapy, chiropractic or other outpatient setting
• Experience with patient scheduling, registration or insurance verification
• Familiarity with electronic health record or patient-management systems
• Knowledge of medical terminology

Healthcare experience is preferred but not required.

Compensation and Benefits

• Starting pay of $20.00 per hour
• Increase to $21.00 per hour after successfully completing 90 days of employment
• Health, dental and vision insurance
• Paid time off
• 401(k) with company match
• Employee assistance program
• Training and professional-development opportunities
• Opportunities for growth within a stable healthcare organization

About CPO

Comprehensive Prosthetics & Orthotics is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help people regain mobility, confidence and independence.

Our Patient Services Coordinators are an important part of that mission. They create a welcoming patient experience while supporting the clinicians and administrative processes that keep our clinics operating effectively.

Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by applicable law.