DTVB-Front Desk Supervisor

HARMONY HOSPITALITY INC; Virginia Beach (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Harmony Hospitality Inc. in Virginia Beach, VA seeks a Front Office Supervisor to oversee front desk operations at the DoubleTree by Hilton Virginia Beach (near Convention Center). The role involves supervising staff, handling guest concerns, and maintaining financial controls and daily payroll.

The position supports guest service excellence, budget attainment, and operational efficiency, with responsibilities spanning shift coverage, audits, and daily reports.

Responsibilities

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for entries and takes action to resolve issues.
• Assist in working as a guest service agent when needed.
• Supervises 30-minute lunch break for an employee on an eight-hour shift.
• Completes previous day’s bank deposit.
• Reviews prior days audit pack for accuracy.
• Prepares a Weekly walk-in Analysis Report.
• Completes petty cash on a weekly basis.
• Handles guest concerns.
• Ensures marquee scripts are provided monthly for review by Front Office Manager and Director of Operations.
• Complete daily payroll.
• Review access and Excel reports daily for accuracy.
• Maintain goals set to meet and not exceed budget.
• Ensure that all areas are neat and organized.

Job description

Job DetailsJob Location: DoubleTree by Hilton Virginia Beach (near Convention Center) - Virginia Beach, VA 23451Salary Range: $17.00

The Front Office Supervisor is responsible for:

• Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manger.
• Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.

JOB RESPONSIBILITIES

The Front Office Supervisor’s primary responsibilities will include:

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
• Assist in working as a guest service agent on a needed basis.
• Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
• Completes previous day’s bank deposit.
• Reviews prior days audit pack for accuracy.
• Prepares a Weekly walk-in Analysis Report on a weekly basis.
• Completes petty cash on a weekly basis.
• Handles any guest concerns.
• Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
• Complete daily payroll.
• Review the access and excel reports daily for accuracy.
• Maintain goals set to meet and not exceed budget.
• Ensure that all areas are neat and organized.