DTVB-Front Desk Agent

Harmony Hospitality, Inc.; Virginia Beach, Northern (VA, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

DoubleTree by Hilton Virginia Beach (near Convention Center) is seeking a capable Front Desk Agent to warmly assist guests from check-in through stay and checkout.

You will greet guests, answer questions about hotel services and local attractions, and handle inquiries with a friendly, professional demeanor. This entry-level role emphasizes clear communication and multitasking while adhering to cash handling and rate-quoting procedures.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized while handling guest requests.

Responsibilities

• Assist guests during check-in and check-out in a friendly, efficient manner.
• Provide information about hotel services, local attractions, and hours of operation.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Answer guest inquiries regarding transportation, dining, and entertainment.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High School Diploma

Tools

Cash handling

Job description

# DTVB-Front Desk AgentDoubleTree by Hilton Virginia Beach (near Convention Center) - Virginia Beach, VA 23451## OverviewSalary Range$15.00LevelEntryPosition TypeFull-Time/Part-TimeJob ShiftAnyEducation LevelHigh SchoolTravel PercentageNoneCategoryHospitality - Hotel## DescriptionThe Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.General Requirements:• Maintain a warm and friendly demeanor at all times.• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.• Must be able to multitask and prioritize departmental functions to meet deadlines.Fundamental Requirements• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.• Follow all cash handling and credit policies.• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.• Handle check-ins and checkouts in a friendly, efficient and courteous manner.