Front Desk Supervisor — Guest Services Lead

Harmony Hospitality, Inc.; Virginia Beach (VA); On-site; USD 23,419 - 28,929; Full time

Job summary

Harmony Hospitality, Inc. seeks a Front Desk Supervisor for the DoubleTree by Hilton Virginia Beach (near Convention Center). The role ensures guest service excellence, supervises front desk staff, and covers manager duties in their absence.

You will handle shift logs, audits, petty cash, and daily payroll while maintaining budget goals and professional appearance of the lobby. On-site position with competitive wage in the Virginia Beach area.

Qualifications

• Supervise front office staff and maintain daily operations.
• Ensure guest service standards and resolve issues promptly.
• Assist in payroll and daily cash handling.

Responsibilities

• Supervises front office personnel during shifts.
• Reviews shift logs and audits daily operations.
• Manages guest concerns and ensures smooth check-in/out.
• Prepares payroll and financial reports weekly.
• Maintains neat, organized front desk area.

Job description

Harmony Hospitality, Inc. seeks a Front Desk Supervisor for the DoubleTree by Hilton Virginia Beach (near Convention Center). The role ensures guest service excellence, supervises front desk staff, and covers manager duties in their absence.

You will handle shift logs, audits, petty cash, and daily payroll while maintaining budget goals and professional appearance of the lobby. On-site position with competitive wage in the Virginia Beach area.