DTVB-Front Desk Supervisor

Harmony Hospitality, Inc.; Virginia Beach (VA); On-site; USD 23,419 - 28,929; Full time

Job summary

Harmony Hospitality, Inc. seeks a Front Desk Supervisor for the DoubleTree by Hilton Virginia Beach (near Convention Center). The role ensures guest service excellence, supervises front desk staff, and covers manager duties in their absence.

You will handle shift logs, audits, petty cash, and daily payroll while maintaining budget goals and professional appearance of the lobby. On-site position with competitive wage in the Virginia Beach area.

Qualifications

• Supervise front office staff and maintain daily operations.
• Ensure guest service standards and resolve issues promptly.
• Assist in payroll and daily cash handling.

Responsibilities

• Supervises front office personnel during shifts.
• Reviews shift logs and audits daily operations.
• Manages guest concerns and ensures smooth check-in/out.
• Prepares payroll and financial reports weekly.
• Maintains neat, organized front desk area.

Job description

# DTVB-Front Desk SupervisorDoubleTree by Hilton Virginia Beach (near Convention Center) - Virginia Beach, VA 23451## OverviewSalary Range$17.00## Description**SUMMARY**The Front Office Supervisor is responsible for:* **Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manger.*** **Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.****JOB RESPONSIBILITIES**The Front Office Supervisor’s primary responsibilities will include:* Assumes Front Office Manager responsibilities in their absence.* Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.* Assist in working as a guest service agent on a needed basis.* Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.* Completes previous day’s bank deposit.* Reviews prior days audit pack for accuracy.* Prepares a Weekly walk-in Analysis Report on a weekly basis.* Completes petty cash on a weekly basis.* Handles any guest concerns.* Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.* Complete daily payroll.* Review the access and excel reports daily for accuracy.* Maintain goals set to meet and not exceed budget.* Ensure that all areas are neat and organized.