DTC Settlements Operations Associate (Hybrid)

Broadridge Financial Solutions; Edgewood (NY); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Hybrid work arrangement

Bonus eligible

Job summary

Broadridge Financial Solutions seeks a DTC Associate to support DTCC settlement operations, onboarding new clients, and development of settlement tools. The role involves training on products, handling escalations, and coordinating with HR/IT/Finance in a hybrid workflow requiring 2 days in the office in New York.

The position offers exposure to GFW, GLOSS, IMPACT, BuyIns, and BPS systems, with a strong emphasis on accuracy, client service, and collaboration across teams.

Qualifications

• Bachelor's degree/equivalent experience.
• Experience working in a corporate environment.
• Self-starter with keen attention to detail.
• Ability to work under tight deadlines and multi-task.
• Excellent verbal and written presentation skills.
• Strong customer service orientation & prioritization and interpersonal skills.

Responsibilities

• Support DTCC Settlement functions and related processes such as Buy-Ins, Prime Broker and Vault.
• Facilitate development of Broadridge’s Settlement tools such as Global Framework (GFW), GLOSS, and IMPACT by providing operational expertise and conducting user acceptance tests (UAT).
• Participate in onboarding new clients onto Broadridge product suite such as ‘Brokerage Processing Services’ (BPS) for equity trade settlement and ‘Impact’ for Fixed Income trade settlement.
• Conduct internal and external training programs on Broadridge products such as GFW, BPS, Impact, BuyIns System and GLOSS.
• Address daily operational escalations from clients and resolve them in a timely manner with clear communication of issue, solution and plan of action.
• Limit market exposure for clients by monitoring unsettled trades with high MTM exposure and suspense account activities.
• Identify and implement Robotic Process Automation (RPA) on processes within the DTC Settlements area.
• Develop and maintain Standard Operating Procedures (SOP) for training and reference during critical issues.
• Coordinate with support functions such as HR, IT and Finance for system, project, and team needs.

Skills

Attention to detail

Deadlines

Multi-tasking

Communication

Relationship management

Customer service orientation

Education

Bachelor's degree/equivalent experience

Tools

MS Office Suite

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing. We are seeking a DTC Associate to join our team. Our Managed Services team here at Broadridge supports a multitude of clients. While the team's volume and daily activity is weighted towards the US market, our coverage includes the fast-growing global custody which is supported across the globe. Although there are client specific functions performed by the independent teams, there are similarities when processing across client streams. With the right training and motivation, you will be able to enrich your knowledge because of the broad client base that Broadridge has. Broadridge gives you exposure to many entities rather than working in one shop on one particular function. Because of this, the opportunity to develop your career is greater and can be done in a shorter amount of time.Responsibilities:Support Depository Trust and Clearing Corporation (DTCC) Settlement functions and related processes such as Buy-Ins, Prime Broker and Vault.Facilitate development of Broadridge’s Settlement tools such as Global Framework (GFW), GLOSS, and IMPACT by providing operational expertise and conducting user acceptance tests (UAT).Participate in onboarding new clients onto Broadridge product suite such as ‘Brokerage Processing Services’ (BPS) for equity trade settlement and ‘Impact’ for Fixed Income trade settlement.Conduct internal and external training programs on Broadridge products such as GFW, BPS, Impact, BuyIns System and GLOSS that are heavily used within the Settlements department.Address daily operational escalations from clients as a result of system or human error and resolve them in a timely manner. Also communicate the issue, solution and plan of action for future avoidance in a timely manner to both the internal and external parties.Limit market exposure for clients by monitoring unsettled trades with high Mark to Market (MTM) exposure and by monitoring suspense account activities.Identify and implement Robotic Process Automation (RPA) on processes within the DTC Settlements area to deliver value-add services to the clientele.Perform quality controls by ensuring Written Supervisory Procedures (WSP) is adhered by the group.Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations.Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions.Qualifications:Bachelor's degree/equivalent experienceYou should possess experience working in a corporate environmentProficiency in MS Office SuiteSeries 99 preferredA self-starter with keen attention to detailAbility to work under tight deadlines and multi-taskQuick learner that can adapt to a growing businessAbility to maintain a positive relationship with clients and internal associates alikeExcellent verbal and written presentation skillsProven knowledge of operations products and processesStrong customer service orientation & strong prioritization and interpersonal skillsThis is a hybrid role and requires 2x a week in the officeCompensation Range: The salary range for this position is between $$26/hr - $29/hr USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.Bonus Eligibility: Bonus EligibleBenefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.#LI-PP1We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.Use of AI in HiringAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.US applicants: Click here to view the EEOC \"Know Your Rights\" poster.Disability AssistanceWe recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].