Shift Supervisor (Onsite, Edgewood NY)

Broadridge Financial Solutions; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Broadridge Financial Solutions is seeking a Security Shift Supervisor to lead and supervise security staff, enforce policies, and ensure safe facilities. You will conduct performance evaluations, assign tasks, and coordinate with higher management to uphold service standards.

The role requires strong communication, budget awareness, and experience in security operations. The position is on-site in New York with a Monday–Friday 6 AM–2 PM shift and travel as needed.

Qualifications

• Must be computer literate with typing proficiency.
• Be familiar with MS Office suite: Word, Excel, Access, Publisher, PowerPoint, Teams.
• Graphics programs: CorelDRAW.
• PDF applications: Adobe Acrobat Professional.
• Security systems: Access control (S2 ACS), CCTV (S2 NetVRs, Axis).
• Excellent written and verbal communication; budget awareness.
• Ability to draft and update policies and procedures.

Responsibilities

• Supervise staff in performance of work and provide guidance in problem resolution.
• Assign work to meet completion dates per schedules and obtain higher approval as needed.
• Ensure adherence to established procedures, rules and regulations.
• Conduct performance evaluations for assigned staff.
• Oversee guard inspections and reliefs per service contract.
• Perform periodic inspections of facilities and personnel for policy compliance.
• Investigate complaints from associates or staff.
• Draft policies and procedures for upper management review.
• Responsible for all shift activities and associate administration such as scheduling.
• Run shift without supervisory presence when needed; travel may be required.

Skills

Team leadership

Performance management

Staff supervision

Prioritization

Policy compliance

Communication

Budget awareness

Education

High school diploma

College degree preferred

Tools

MS Office

MS Teams

CorelDRAW

Adobe Acrobat Pro

S2 ACS

S2 NetVRs

Axis CCTV

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsible for the safety and security of the organizations’ employees, clients, visitors and property. Activities include: (1) conducting loss prevention assessments, including identifying and characterizing potential risks (2) developing processes and procedures to report on, manage and mitigate loss and security risks to acceptable levels (3) overseeing and conducting security activities, including controlling entry and exit to the organization's premises and safeguarding facilities, equipment, materials and employee property.

• Achieves goals through the work of others
• Management responsibilities include performance appraisals, pay reviews, training and development
• Job focus is on managing others and applying operational or strategic management skills
• Supervises the daily activities of business or technical support or production team
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
• Typically does not perform the work supervised

Functional Knowledge

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the sub- function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues

In addition to understanding the responsibilities of the Lead Coordinator, the Security Shift Supervisor has the following additional obligations:

1. Supervises staff in performance of work and provides guidance in the resolution of problems.
2. Assigns work to meet completion dates in accordance with schedules fixed by higher supervision and subject to higher approval.
3. Applies and assures employees adhere to established organization procedures, rules and regulations.
4. Conducts performance evaluations for assigned staff.
5. Responsible for ensuring that guard inspections and reliefs are conducted in accordance with the service contract.
6. Makes periodic inspections of assigned facilities and personnel to ensure compliance with current Safety and Security policies and procedures.
7. Investigates any complaints from Associates or staff.
8. Able to draft policies and procedures for upper management review and implementation.
9. Responsible for all activities of the shift.
10. Responsible for all associate administration, such as counseling and scheduling.
11. Run any shift without supervisory presence.
12. Able to work from Monday-Friday 6AM-2PM. Shift is subject to change based on coverage and department needs. Must have flexibility.
13. Must be able to travel and perform other related duties and functions as assigned by management.

Qualifications

Minimum education level – High School graduate. College degree preferred.

Experience level working in the security industry:

1. At a Broadridge location – two years.
2. At non Broadridge locations – six years.
3. Military and/or Law Enforcement experience or the recommendation of the hiring manger can be substituted for the above experience.

Must be computer literate and have typing proficiency.

Be familiar with/able to use the following:

1. MS Office (or an equivalent product) suite to include:
   • Word processing applications (MS Word).
   • Spreadsheet applications (MS Excel).
   • Database applications (MS Access).
   • Publisher type applications (MS Publisher).
   • Presentation applications (PowerPoint)
   • Collaboration applications (MS Teams).
2. Graphics programs (Corel Draw).
3. PDF applications (Adobe Acrobat Professional)

Be familiar with security systems:

1. Access control systems (S2 ACS a plus).
2. CCTV systems (S2 NetVRs and Axis CCTV cameras a plus).

Additional skill sets:

• Ability to communicate orally in a clear and professional manner.
• Able to write in an effective, clear and concise manner.
• Able to understand budgetary processes.

Compensation Range

The salary range for this position is between $60,000.00- $65,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility

Bonus Eligible

Benefits Information

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.

#LI-CS2

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.