DTC Service Ops Supervisor – Wholesale Apparel

Premier Brands Group Holdings; Bristol Township (Bucks County); On-site; USD 70,000 - 95,000; Full time

Job summary

Premier Brands Group Holdings seeks a DTC Customer Service Supervisor for Wholesale Apparel to oversee daily direct-to-consumer service operations. You will drive process improvements, optimize systems, and collaborate with cross-functional teams to enhance efficiency and customer satisfaction.

The role requires strong analytics, CRM platform experience (Salesforce Lightning, Five9), and project coordination skills to support enterprise planning and automation initiatives.

Qualifications

• Experience coordinating DTC service operations and customer service strategy.
• Strong understanding of operational reporting and business planning.
• Experience with CRM and customer service platforms such as Salesforce Lightning and Five9.
• Familiarity with Jira and project management tools.
• Experience supporting system implementations, improvements, and cross-functional initiatives.
• Excellent communication and organizational skills.
• Apparel, retail, e-commerce, or consumer products experience preferred.

Responsibilities

• Oversee day-to-day DTC service operations to improve customer experience and performance.
• Develop processes, workflows, and service strategies for efficiency and consistency.
• Coordinate with Customer Service, E-commerce, IT, Operations and leadership to align priorities.

Skills

Analytical thinking

Communication

Project coordination

multitasking

Education

Bachelor's degree in Business, Operations, Information Systems

Tools

Salesforce Lightning

Five9

Jira

Job description

Premier Brands Group Holdings seeks a DTC Customer Service Supervisor for Wholesale Apparel to oversee daily direct-to-consumer service operations. You will drive process improvements, optimize systems, and collaborate with cross-functional teams to enhance efficiency and customer satisfaction.

The role requires strong analytics, CRM platform experience (Salesforce Lightning, Five9), and project coordination skills to support enterprise planning and automation initiatives.