Customer Experience Lead - Apparel & Prestige Brands

Talentify; Eglin Air Force Base (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential

Holiday pay

401K plan

Mass Transit program

DoD employee status

Job summary

Exchange is seeking a Customer Experience Supervisor to lead a team of Associates in delivering exceptional service and a memorable shopping experience. You will plan workloads, schedule shifts, and drive accountability while maintaining a customer-centric focus across Apparel/Accessories/Prestige Brands.

Responsibilities include coaching on service behaviors, deescalating issues, and ensuring that employees greet customers with a smile and confident help.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• Willing to cross-train and work in other areas of the store, as needed.

Responsibilities

• Provides high level of customer satisfaction through excellent service.
• Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution.
• Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
• Provides product knowledge through superior sales skills to serve the customer in one or more sales area, adheres to merchandise presentation standards.

Skills

Customer service

Communication skills

Team leadership

Retail supervisory experience

Problem solving

Education

High school diploma or equivalent

Job description

Exchange is seeking a Customer Experience Supervisor to lead a team of Associates in delivering exceptional service and a memorable shopping experience. You will plan workloads, schedule shifts, and drive accountability while maintaining a customer-centric focus across Apparel/Accessories/Prestige Brands.

Responsibilities include coaching on service behaviors, deescalating issues, and ensuring that employees greet customers with a smile and confident help.