DTC Ops & Fulfillment Analyst — Remote/Onsite

Jockey International; Kenosha (WI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Life/Vision benefits

401(k)

Educational support

Volunteerism program

Fitness club discounts

Onsite health & wellness programs

Employee discounts

Business casual environment

Career growth opportunities

Job summary

Jockey is seeking a Direct to Consumer Operations and Fulfillment Analyst to join our E-Commerce team. The role collaborates with internal teams and a 3PL warehouse to ensure accurate fulfillment, shipping, delivery and returns across the post-purchase lifecycle.

The analyst will monitor SLAs with internal and partner networks, analyze carrier invoices, manage outbound order flow, and drive improvements in efficiency, scalability, and customer experience for North American marketplaces including

Qualifications

• Bachelor’s degree in business, logistics, supply chain, operations or the equivalent.
• 2-3 years of analytical on the job experience.
• Proficiency in Microsoft Excel required, including complex formulas, pivot tables, look‑ups, data analysis, and managing large datasets; working knowledge of Microsoft Office applications (Word, Outlook) also required.
• Excellent organizational, problem solving, analysis, detail orientation, multi-tasking, and time management skills.
• Excellent interpersonal and communications skills.
• Must be open to either working onsite at Jockey's corporate office (Kenosha, WI) or offsite remote in Midwest Region.
• Must be willing to travel occasionally.

Responsibilities

• Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management.
• Analyze carrier invoices and propose solutions and projects that eliminate assessorial fees and reduce costs.
• Manage the flow of outbound orders for eCommerce storefronts and verify that consumer SLAs are met.
• Facilitating communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon.
• Develop and manage reliable inventory control reporting processes that include cycle counting, adjustments, inventory reconciliations and donations.
• Partner cross-functionally with planning teams and 3PL partners to manage and execute ongoing operational initiatives, including re-ops, kitting programs, and other continuous process improvement projects.
• Analyze consumer feedback and report trends within fulfillment and shipping to management.
• Partner with consumer relations and warehouses to resolve order issues and customer service issues.
• Support consumer returns processes, including warehouse performance and internal reporting maintenance and validation.
• Process credit card and return settlement errors.
• Gather and manage carrier and product expenses for PR orders
• Track carrier time in transit from shipment to delivery on an ongoing basis, managing large data sets, and reporting findings

Skills

Microsoft Excel

Data analysis

Pivot tables

Lookups

Education

Bachelor’s degree

Tools

Microsoft Word

Outlook

Job description

Jockey is seeking a Direct to Consumer Operations and Fulfillment Analyst to join our E-Commerce team. The role collaborates with internal teams and a 3PL warehouse to ensure accurate fulfillment, shipping, delivery and returns across the post-purchase lifecycle.

The analyst will monitor SLAs with internal and partner networks, analyze carrier invoices, manage outbound order flow, and drive improvements in efficiency, scalability, and customer experience for North American marketplaces including