DTC Operations & Fulfillment Analyst

Jockey International, Inc.; Kenosha (WI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k)

Educational support

Volunteerism program

Employee discounts

Career growth

Job summary

Jockey International, Inc. is seeking a Direct to Consumer Operations and Fulfillment Analyst to join our E‑Commerce team in Kenosha, WI or remote within the Midwest.

The role focuses on ensuring accurate post‑purchase processes across fulfillment, shipping, delivery, and returns, while upholding internal and partner SLAs and driving efficiency. You will collaborate with internal teams and a 3PL warehouse to monitor cycle counts, inventory reconciliations, and reverse logistics, identifying

Qualifications

• Bachelor’s degree in business, logistics, supply chain, operations, or the equivalent.
• 2–3 years of analytical on‑the‑job experience.
• Proficiency in Microsoft Excel with complex formulas, pivot tables, lookups.
• Excellent organizational, problem‑solving, analysis, and communication skills.
• Ability to work independently and in a team environment.
• Must be open to onsite in Kenosha, WI or remote in the Midwest Region.

Responsibilities

• Develop and manage 3PL scorecards and invoices; report trends to management.
• Analyze carrier invoices and propose projects to reduce costs.
• Manage outbound order flow for e‑commerce storefronts to meet SLAs.
• Coordinate SLAs across NA marketplaces, including Amazon.
• Maintain inventory reporting: cycle counts, adjustments, reconciliations.
• Collaborate with planning teams and 3PL partners on initiatives.
• Analyze consumer feedback related to fulfillment and shipping.
• Support returns processes and reporting; resolve issues.
• Process credit card and return settlement errors.
• Track carrier time in transit and report findings with large data sets.

Job description

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family‑owned company recognized the world over for delivering feel‑good comfort. Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation, and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking a Direct to Consumer Operations and Fulfillment Analyst to join our E‑Commerce team!

Job Summary

The DTC Operations & Fulfillment Analyst will work collaboratively with internal teams and our 3PL warehouse to ensure excellent service and accurate processes are being upheld across the entire e‑commerce post‑purchase lifecycle, including fulfillment, shipping, delivery and returns. It will ensure our internal and partner SLAs are being met, including marketplace and carrier performance, order processing, cycle counting, and reverse logistics operations. This role will be responsible for identifying operational issues, alerting management, and supporting effective solutions to improve efficiency, scalability, and the overall customer experience.

Job Expectations

• Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management.
• Analyze carrier invoices and propose solutions and projects that eliminate assessment fees and reduce costs.
• Manage the flow of outbound orders for e‑Commerce storefronts and verify that consumer SLAs are met.
• Facilitate communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon.
• Develop and manage reliable inventory control reporting processes that include cycle counting, adjustments, inventory reconciliations and donations.
• Partner cross‑functionally with planning teams and 3PL partners to manage and execute ongoing operational initiatives, including re‑ops, kitting programs, and other continuous process improvement projects.
• Analyze consumer feedback and report trends within fulfillment and shipping to management.
• Partner with consumer relations and warehouses to resolve order issues and customer service issues.
• Support consumer returns processes, including warehouse performance and internal reporting maintenance and validation.
• Process credit card and return settlement errors.
• Gather and manage carrier and product expenses for PR orders.
• Track carrier time in transit from shipment to delivery on an ongoing basis, managing large data sets, and reporting findings.

Minimum Qualifications

• Bachelor’s degree required with preferred area of study in business, logistics, supply chain, operations or the equivalent.
• 2‑3 years of analytical on the job experience.
• Proficiency in Microsoft Excel required, including complex formulas, pivot tables, look‑ups, data analysis, and managing large datasets; working knowledge of Microsoft Office applications (Word, Outlook) also required.
• Excellent organizational, problem‑solving, analysis, detail orientation, multi‑tasking, and time management skills.
• Excellent interpersonal and communications skills.
• High degree of self‑motivation and initiative.
• Ability to work both independently and in a team environment.
• Must be open to either working onsite at Jockey’s corporate office (Kenosha, WI) or offsite remote in Midwest Region.
• Must be willing to travel occasionally.

Preferred

• Preferred area of study in business, logistics, supply chain, operations or the equivalent.

Benefits

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, a challenging work environment and exciting career growth opportunities!