DTC Fulfillment Lead: Drive Ops, KPI, & Safety

Mattel; Jonestown (Lebanon County); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Mattel is seeking a Lead, DTC Warehouse Operations in the United States to oversee daily fulfillment, manage staffing, and ensure safe, accurate, on-time order processing. You will monitor KPIs, coordinate with Inventory Control and Planning, and drive continuous improvement while coaching associates.

The role emphasizes safety, data-driven decision making, and cross-functional collaboration with warehouse teams to resolve issues and meet daily goals.

Qualifications

• Experience in DTC, e-commerce, or high-volume fulfillment operations.
• Familiarity with WMS, RF scanners, order-processing systems, and productivity dashboards.
• Basic data and reporting skills to monitor productivity, quality, and labor utilization.
• Experience training or cross-training warehouse associates.

Responsibilities

• Lead daily DTC warehouse and fulfillment operations, ensuring orders are processed safely, accurately, efficiently, and on time.
• Assign and balance associates based on workload, priorities, and productivity expectations.
• Enforce warehouse safety standards, PPE requirements, safe equipment operation, and SOPs.
• Monitor order accuracy, product handling, scanning, staging, quality, and completion against daily goals.
• Track productivity and KPIs, identify workflow issues, and elevate barriers impacting performance.
• Coordinate with supervisors, Inventory Control, Planning, and other teams to resolve issues.
• Lead shift start-up communication and provide clear direction on daily priorities.
• Coach, train, and provide performance feedback to associates; support onboarding and cross-training.
• Maintain operational and safety documentation and provide accurate end-of-shift updates.

Skills

DTC, e-commerce, or high-volume Fulfil

Tools

WMS

RF scanners

order-processing systems

productivity dashboards

Job description

Mattel is seeking a Lead, DTC Warehouse Operations in the United States to oversee daily fulfillment, manage staffing, and ensure safe, accurate, on-time order processing. You will monitor KPIs, coordinate with Inventory Control and Planning, and drive continuous improvement while coaching associates.

The role emphasizes safety, data-driven decision making, and cross-functional collaboration with warehouse teams to resolve issues and meet daily goals.