DSNP Care Navigator

HealthFirst; Oregon; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k contributions

Job summary

HealthFirst is seeking Care Coordinators to support members through care management or a call center, coordinating services and navigating the health care system.

Responsibilities include handling incoming calls, documenting interactions in PHI systems, managing a caseload on the care management team, performing outreach to confirm services, and collaborating with interdisciplinary teams to improve outcomes.

Qualifications

• Strong written and verbal communication with good grammar, spelling and punctuation.
• Experience in fast-paced environments with multiple priorities.
• Ability to document calls accurately in designated PHI system.

Responsibilities

• Receive incoming calls from members regarding benefits, care coordination, program inquiries and connections to care managers.
• Manage assigned member caseload in care management teams and communicate with interdisciplinary care team.
• Perform outreach calls to confirm services are in place.
• Additional duties as assigned.

Skills

Communication

Multitasking

Verbal communication

Education

HS diploma/GED

Associate's Degree

Job description

HealthFirst is seeking Care Coordinators to support members through care management or a call center, coordinating services and navigating the health care system.

Responsibilities include handling incoming calls, documenting interactions in PHI systems, managing a caseload on the care management team, performing outreach to confirm services, and collaborating with interdisciplinary teams to improve outcomes.