DSNP Care Navigator & Coordination Specialist

HealthFirst; Hartford (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Life insurance

401k contributions

Incentive programs

Job summary

Healthfirst is seeking a Care Coordinator to support members navigating the health care system. You will work with the Call Center and Care Management teams, handling inquiries, documenting interactions, and coordinating services.

Responsibilities include inbound calls, care coordination for assigned caseloads, and outreach to ensure services are in place. Minimum qualifications include CMA/CNA/RMA or equivalent, HS diploma, and strong written and verbal communication.

Qualifications

• Minimum CMA/CNA/RMA or equivalent medical training/experience.
• HS diploma or GED required.
• Experience in a fast-paced environment with multiple priorities.

Responsibilities

• Handle incoming calls from members regarding benefits, care coordination and program inquiries.
• Document calls accurately in designated PHI system.
• Manage assigned member caseload in care management, support timely communication and monitor needs.

Skills

Communication skills

Education

HS diploma/GED

CMA/CNA/RMA training

Associate’s Degree (preferred)

Job description

Healthfirst is seeking a Care Coordinator to support members navigating the health care system. You will work with the Call Center and Care Management teams, handling inquiries, documenting interactions, and coordinating services.

Responsibilities include inbound calls, care coordination for assigned caseloads, and outreach to ensure services are in place. Minimum qualifications include CMA/CNA/RMA or equivalent, HS diploma, and strong written and verbal communication.