DS Office Associate ll

Delphi Technologies; Richmond (VA); On-site; USD 24,796 - 33,062; Full time

Job summary

Richmond Behavioral Health Authority is seeking a full-time Office Associate II to join the Developmental Services team in Richmond, VA. The role involves reception, clerical support, and general administrative duties to aid the division and clients.

The ideal candidate will have a high school diploma or GED with healthcare admin experience, strong communication skills, and the ability to manage files, prepare reports, and coordinate with staff and visitors.

Qualifications

• General knowledge of proper business English and spelling; ability to answer inquiries and assist the general public in a courteous manner.
• Ability to understand and follow oral and written instructions; operate personal computer and word processing software.

Responsibilities

• Greet visitors and answer telephones; provide information and direct inquiries to appropriate party.
• Type general correspondence, reports and schedules from rough draft or verbal instruction; maintain files and records.
• Process invoices for payment; manage mail and packages; maintain conference room schedules.
• Assist with onboarding of new hires; maintain staff contact lists and distribution lists.
• Assist Program Administrator with inventory and supplies.

Skills

Business English

Customer service

PC proficiency

Communication

Education

High school diploma or GED

Tools

Word processing software

Job description

The Richmond Behavioral Health Authority is seeking a full-time Office Associate ll to join our Developmental Services team! The successful candidate will performs intermediate administrative support work answering telephones and greeting visitors, assisting clients, providing general information, typing documents, preparing and maintaining files, records and reports, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned supervisor.

Essential Functions

Acts as receptionist; greets visitors; answers telephone; provides information; forwards calls to appropriate party; directs visitors to appropriate party.

Types general correspondence, memorandum, reports, schedules, statistical tables, reports, case records and other materials from rough draft, copy, marginal notes or verbal instruction; checks items for clerical accuracy and completeness; processes clerical work requests.

Approves requests for use of conference rooms / maintains conference rooms schedule.

Verifies and processes invoices and submits for payment.

Sorts, indexes and files material alphabetically, numerically, geographically or by other predetermined classification; reviews files for completeness.

Receives, sorts, processes and distributes incoming and outgoing mail, overnight packages and other materials.

Operates a variety of standard office equipment; performs light maintenance on photocopy and postage equipment.

Monitors unit maintenance needs and submits requests; is primary point of contact with general services and DS Team for maintenance concerns. Seeks approval for requested work that is non-routine.

Works jointly with Program Administrator to order and maintain inventory of supplies.

Works jointly with Program Administrator to assist with set up of new hires such as providing supplies; ensures emergency and division contact forms are completed.

Assists Program Administrator with maintaining accurate division data including staff contact lists, TEAMS management, email distribution lists, and office assignments.

Position Requirements

Knowledge, Skills and Abilities

General knowledge of proper business English and spelling; ability to answer inquiries and assist the general public in a courteous manner; ability to understand and follow oral and written instructions; ability to quickly and accurately operate personal computer and word processing software; ability to establish and maintain effective working relationships with associates, law enforcement, medical personnel, clients and the general public.

Education and Experience

High school diploma or GED with coursework in business administration, or related field and considerable experience providing administrative support in a healthcare setting including customer service experience, or equivalent combination of education and experience.

Physical Requirements

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects, and some light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Special Requirements

Valid driver's license in the Commonwealth of Virginia.

Full-Time/Part-Time Full-Time

Open Date 7/27/2026

Close Date

About the Organization

Join the Fearless!

Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission

RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision

An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values

Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time.

RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

Starting Salary Range $20.94

EOE Statement

Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.