Drug/GM Department Lead — Customer Experience & Ops

Kroger; Roanoke (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Co. is seeking a capable leader to drive performance in the Drug/GM department in Roanoke, VA. You will guide daily operations, ensure top-tier customer service, and uphold the company's standards for safety, integrity, and excellence.

Your role focuses on supervising duties, maintaining quality, and supporting associates to deliver an outstanding shopping experience that keeps customers coming back.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Achieve sales and profit goals established for the department, monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties and activities for the Drug/GM department.
• Support the day-to-day functions of Drug/GM operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job description

Kroger Co. is seeking a capable leader to drive performance in the Drug/GM department in Roanoke, VA. You will guide daily operations, ensure top-tier customer service, and uphold the company's standards for safety, integrity, and excellence.

Your role focuses on supervising duties, maintaining quality, and supporting associates to deliver an outstanding shopping experience that keeps customers coming back.