Customer-First Drug & GM Department Lead

The Kroger Co.; Roanoke (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kroger Co. Roanoke is seeking a Drug/GM Department Supervisor to lead daily operations and deliver outstanding customer service. You will supervise product knowledge, scheduling, and store promotions while upholding safety, quality, and company values.

Responsibilities include guiding associates, managing department budgets, and ensuring compliance with laws and company guidelines. This role emphasizes teamwork, communication, and a customer-first mindset in a fast-paced retail environment.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates.
• Communicate company, department, and job specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials.
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department.
• Understand the store's layout and be able to locate products; create and execute sales promotions.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug/GM
• Implement the period promotional plan for the department; stay current with present, future, seasonal and special ads
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft or fraud to store management
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Second language (speaking, reading and

Education

High School Diploma or GED

Job description

The Kroger Co. Roanoke is seeking a Drug/GM Department Supervisor to lead daily operations and deliver outstanding customer service. You will supervise product knowledge, scheduling, and store promotions while upholding safety, quality, and company values.

Responsibilities include guiding associates, managing department budgets, and ensuring compliance with laws and company guidelines. This role emphasizes teamwork, communication, and a customer-first mindset in a fast-paced retail environment.