Drug GM Dept. Lead Clerk

Kroger Co.; City of Pewaukee (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associates discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger Co. is seeking a dedicated Drug GM department supervisor to lead daily operations, drive exceptional customer service, and mentor associates. You will manage scheduling, training, inventory, and promotions while maintaining safety and store standards.

Responsibilities focus on team leadership, achieving department goals, optimizing product knowledge, and delivering a welcoming shopping experience. The role requires strong communication, integrity, and a service-first mindset.

Qualifications

• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• High school education or equivalent preferred.
• Drug GM experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products in the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and locate products.
• Create and execute sales promotions with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug GM.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions; note discrepancies.
• Schedule price changes by updating shelf tags.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by inspecting equipment and notify appropriate manager of repairs.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity including robbery, theft or fraud.
• Ability to work cooperatively in high paced and stressful environments.
• Ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Basic math

Second language

Education

High school diploma or equivalent

Job description

Kroger Co. is seeking a dedicated Drug GM department supervisor to lead daily operations, drive exceptional customer service, and mentor associates. You will manage scheduling, training, inventory, and promotions while maintaining safety and store standards.

Responsibilities focus on team leadership, achieving department goals, optimizing product knowledge, and delivering a welcoming shopping experience. The role requires strong communication, integrity, and a service-first mindset.