Drug GM Dept Lead: Customer Experience & Growth

The Kroger Co.; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Kroger Co. seeks a dedicated supervisor to lead the Drug GM department in our store. You will direct, support and supervise all functions and activities, ensuring exceptional customer service and safety, while helping achieve department goals.

You will train associates, establish scheduling, monitor quality standards, manage promotions and inventory, and collaborate with store management to optimize profitability. Integrity, respect and teamwork are core values guiding daily operations.

Qualifications

• Strong communication with associates and customers.
• Basic math ability for cash handling.
• Ability to work under pressure in a retail setting.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Establish performance goals and empower associates to meet targets.
• Develop scheduling to manage customer volume throughout hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that makes customers feel welcome and appreciated by answering questions.

Skills

Effective communication

Stress management

Customer service

Education

High school education or equivalent

Job description

The Kroger Co. seeks a dedicated supervisor to lead the Drug GM department in our store. You will direct, support and supervise all functions and activities, ensuring exceptional customer service and safety, while helping achieve department goals.

You will train associates, establish scheduling, monitor quality standards, manage promotions and inventory, and collaborate with store management to optimize profitability. Integrity, respect and teamwork are core values guiding daily operations.