DRP Field Implementation Manager - General Motors

OpenTalent; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

OpenTalent is seeking a Field Implementation Manager to oversee dealer DRP implementations across Southeast and Northeast regions. The role involves leading dealer groups, acting as SME for the Digital Retail Platform, and coordinating with DRP partners to ensure on-time go-live and a smooth deployment.

You will manage the implementation pipeline, maintain dealer engagement, and proactively identify risks to keep projects on track. Travel up to 50% within the region is required.

Qualifications

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including dealership structures and workflows.

Responsibilities

• Oversee DRP implementations for dealers in assigned region.
• Manage the implementation pipeline from pre-onboarding to go-live.
• Act as SME on GM’s DRP and automotive digital retailing best practices.
• Maintain dealer engagement to ensure timely milestones.
• Serve as relationship manager, addressing concerns and conflicts.
• Identify and mitigate DRP implementation risks.
• Escalate issues when necessary and coordinate with implementation partners.
• Deliver presentations and product demonstrations using standard materials.
• Ensure successful launches and positive dealership experiences.

Skills

Dealership consulting

Automotive retail ops

Job description

Job Description

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the region hired for (locations listed below) or be willing to relocate to a city approved by leadership within 60 days of the start date.

SER – Southeast Region

AL, GA, FL, KY, NC, SC, TN, VA, WV

NE – Northeast Region CT, ME, MA, NH, RI, VT, NY, NJ, PA, DE, MD, DC

The Role:

The DRP Field Implementation Manager’s primary responsibility is to oversee all dealer’s DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field’s SME for the Digital Retail Platform.

WhatYou’llDo:

• White-glove support is defined as tailored, concierge-style support with direct involvement, faster response, and often end-to-end help with complex or high-priority digital retailing engagement
• Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion.
• Subject Matter Expert (SME) on GM’s DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization.
• Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
• Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively.
• Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
• Document, communicate and **escalate** issues/concerns, as necessary.
• Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
• Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
• Manage travel and program related expenses in accordance with GM guidelines.

Your Skills & Abilities (Required Qualifications):

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.