DRP Field Implementation Manager

General Motors; Delaware; On-site; USD 106,000 - 141,000; Full time

Benefits offered by this job

Health benefits

GM vehicle discounts

Job summary

General Motors is seeking a DRP Field Implementation Manager for field-based work across the Southeast and Northeast regions. This role oversees dealer DRP implementations, leading dealer groups and acting as the SME for GM's Digital Retail Platform.

Expect high-touch support, regional coordination, and travel as needed. The position requires deep knowledge of dealership operations, DMS/CRM, and digital retailing, with a focus on delivering a smooth rollout and timely milestones.

Qualifications

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including terminology, dealership structures and workflows.
• Experience with dealership software platforms (DMS, CRM, digital retailing).
• Knowledge of dealership desking or F&I processes.
• Quick learner with ability to stay current on evolving digital solutions.
• Positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration with GM teams, clients and vendors.
• Excellent verbal and written communication; capable presenter and facilitator.
• Proficient with Microsoft Office applications.
• Strong analytical, problem-solving and decision-making skills.
• Willingness to travel up to 60% weekly.

Responsibilities

• Serve as regional lead for dealership group implementations with high-touch, concierge-style support.
• Manage the implementation pipeline from pre-onboarding to go-live and remove blockers.
• Be the SME on GM’s DRP and automotive digital retailing best practices to drive engagement.
• Maintain dealer engagement to ensure momentum and timely completion of milestones.
• Act as a relationship manager for dealers during implementation and address concerns.
• Identify DRP risks and work to mitigate them effectively.
• Document, communicate and elevate issues as needed.
• Partner with field resources and focus on non-technical, relationship aspects while partners handle technical work.
• Deliver clear presentations and product demonstrations using established materials.
• Ensure each dealership group has a positive implementation experience and a successful launch.
• Prioritize high-impact DRP activities and maintain alignment with DRP goals.
• Travel and manage program expenses per GM guidelines.

Skills

Dealership consulting

Automotive retail operations

DMS & CRM platforms

DESking / F&I processes

Presentation skills

Microsoft Office

Analytical problem solving

Travel readiness

Tools

DMS

CRM

Digital Retail Platform

Job description

Job Description

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the region hired for (locations listed below) or be willing to relocate to a city approved by leadership within 60 days of the start date.

SER – Southeast Region

AL, GA, FL, KY, NC, SC, TN, VA, WV

NE – Northeast Region

CT, ME, MA, NH, RI, VT, NY, NJ, PA, DE, MD, DC

The Role:

The DRP Field Implementation Manager’s primary responsibility is to oversee all dealer’s DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field’s SME for the Digital Retail Platform.

What You’ll Do:

• Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience.
  • White-glove support is defined as tailored, concierge-style support with direct involvement, faster response, and often end-to-end help with complex or high-priority digital retailing engagement
• Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion.
• Subject Matter Expert (SME) on GM’s DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization.
• Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
• Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively.
• Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
• Document, communicate and elevate issues/concerns, as necessary.
• Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
• Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
• Manage travel and program related expenses in accordance with GM guidelines.

Your Skills & Abilities (Required Qualifications):

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the General Motors team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.
• Willingness to travel weekly (up to 60% overall depending on territory).

Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $105,600 and $140,700 from Pay Transparency Posting Salary Ranges). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

• GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

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