Driver Support & Onboarding Specialist

zTrip Little Rock; Little Rock (AR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career advancement

Supportive work environment

Stable employment

Direct impact on driver success

Job summary

zTrip, America's Largest Taxi Transportation Company, is seeking a Driver Services Administrator to support our driver network. You will be the primary contact for drivers, handling onboarding, documentation, scheduling, and day‑to‑day administration to ensure smooth operations.

This role focuses on onboarding, compliance management, and clear communication of service information and company procedures to drivers across our nationwide network.

Qualifications

• High school diploma or equivalent is required.
• Experience in administration, operations, customer service, or transportation preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and management systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as a primary point of contact for drivers and handle day‑to‑day questions.
• Assist with driver onboarding, orientation, and new‑hire paperwork.
• Maintain accurate driver files, certifications, licenses, and docs.
• Monitor expirations and compliance issues and notify management.
• Coordinate driver scheduling, assignments, and coverage.
• Communicate updates and policy changes to drivers.
• Support recruiting efforts for prospective drivers.
• Assist with audits, reporting, and administrative projects.

Skills

Administration

Customer service

Organizational skills

Multitasking

Bilingual (encouraged)

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

CRM systems

Job description

zTrip, America's Largest Taxi Transportation Company, is seeking a Driver Services Administrator to support our driver network. You will be the primary contact for drivers, handling onboarding, documentation, scheduling, and day‑to‑day administration to ensure smooth operations.

This role focuses on onboarding, compliance management, and clear communication of service information and company procedures to drivers across our nationwide network.