Driver Support & Customer Service Specialist - Sterling

Schneider National, Inc.; Sterling (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance.

Company-paid life insurance.

401(k) savings plan with company match

Paid time off and paid holidays.

Incentive pay program

Job summary

Schneider is seeking a Customer Service Representative in Sterling, IL to provide creative solutions that exceed driver and customer expectations. The CSR will ensure pick-up and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities include working closely with drivers to meet customers’ needs, resolving service issues and equipment problems, scheduling required training, and answering pay settlement questions.

Qualifications

• High School diploma or GED.
• Strong written and oral communication skills.
• Able to manage multiple priorities.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills

Strong written and oral communication

Able to manage multiple priorities

Team environment

Education

High School diploma or GED

Job description

Schneider is seeking a Customer Service Representative in Sterling, IL to provide creative solutions that exceed driver and customer expectations. The CSR will ensure pick-up and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities include working closely with drivers to meet customers’ needs, resolving service issues and equipment problems, scheduling required training, and answering pay settlement questions.