Customer Service Representative

Schneider National, Inc.; Sterling (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance.

Company-paid life insurance.

401(k) savings plan with company match

Paid time off and paid holidays.

Incentive pay program

Job summary

Schneider is seeking a Customer Service Representative in Sterling, IL to provide creative solutions that exceed driver and customer expectations. The CSR will ensure pick-up and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities include working closely with drivers to meet customers’ needs, resolving service issues and equipment problems, scheduling required training, and answering pay settlement questions.

Qualifications

• High School diploma or GED.
• Strong written and oral communication skills.
• Able to manage multiple priorities.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills

Strong written and oral communication

Able to manage multiple priorities

Team environment

Education

High School diploma or GED

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Customer Service Representative (263713)

Job Description

Customer Service Representative -

Job Number:

263713 - Full-time Wednesday-Saturday, 6:00 a.m.-6:00 p.m.

Shift

1st Shift

Job overview:

Schneider is seeking a Customer Service Representative in Sterling, IL to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up, and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities:

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills and qualifications:

• High School diploma or GED.
• Strong written and oral communication skills.
• Able to manage multiple priorities.
• Can work in a fast-paced, team environment.

Pay and benefits:

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.

Starting wages are $17.00 - $21.20 per hour based on experience.

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Operations

Primary Location

USA-ILLINOIS-Sterling

Building Location Address : 23769 Mathews Road , Sterling, IL, 61081