Customer Service Representative

Schneider; Sterling (IL); In loco; USD 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Tuition reimbursement

Incentive pay program

Descrizione del lavoro

Schneider in Sterling, IL is seeking a Customer Service Representative to support drivers and customers with pickup and delivery requirements while upholding safety standards and driving driver retention. The role is on-site with a first shift schedule: Wednesday through Saturday, 6:00 a.m.

to 6:00 p.m. Qualifications include a high school diploma or GED, strong communication, and the ability to multitask in a fast-paced team environment.

Competenze

• High School diploma or GED is required.
• Strong written and oral communication skills are essential.
• Ability to manage multiple priorities effectively.
• Experience working in a fast-paced team environment is preferred.

Mansioni

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Conoscenze

Strong written and oral communication

Able to manage multiple priorities

Fast-paced team environment

Formazione

High School diploma or GED

Descrizione del lavoro

Work Model:

On-Site

Location:

Sterling, IL, USA

Shift:

First shift

Job Level

Individual Contributor

Schedule:

Full time; Wednesday-Saturday, 6:00 a.m.-6:00 p.m.

Job Overview

Schneider is seeking a Customer Service Representative in Sterling, IL to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up, and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills And Qualifications

• High School diploma or GED.
• Strong written and oral communication skills.
• Able to manage multiple priorities.
• Can work in a fast-paced, team environment.

Pay And Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• Starting wages are $17.00 - $21.20 per hour based on experience.
• See full list of customer service benefits .

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.