On-Site Customer Care Associate (First Shift)

Schneider; Sterling (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Tuition reimbursement

Incentive pay program

Job summary

Schneider in Sterling, IL is seeking a Customer Service Representative to support drivers and customers with pickup and delivery requirements while upholding safety standards and driving driver retention. The role is on-site with a first shift schedule: Wednesday through Saturday, 6:00 a.m.

to 6:00 p.m. Qualifications include a high school diploma or GED, strong communication, and the ability to multitask in a fast-paced team environment.

Qualifications

• High School diploma or GED is required.
• Strong written and oral communication skills are essential.
• Ability to manage multiple priorities effectively.
• Experience working in a fast-paced team environment is preferred.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills

Strong written and oral communication

Able to manage multiple priorities

Fast-paced team environment

Education

High School diploma or GED

Job description

Schneider in Sterling, IL is seeking a Customer Service Representative to support drivers and customers with pickup and delivery requirements while upholding safety standards and driving driver retention. The role is on-site with a first shift schedule: Wednesday through Saturday, 6:00 a.m.

to 6:00 p.m. Qualifications include a high school diploma or GED, strong communication, and the ability to multitask in a fast-paced team environment.