Customer Service & Dispatch Specialist

North America Central School Bus; Blue Island (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Growth opportunities

Meaningful work

Collaborative culture

Job summary

North America Central School Bus is seeking a Customer Service Representative (CSR) to support our stakeholders by providing accurate information and resolving concerns. You’ll be the primary contact for customers, drivers, and other teams, ensuring smooth operations and high service levels.

Ideal candidates communicate clearly, stay organized, and enjoy problem-solving in a fast-paced transportation environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn and utilize transportation and scheduling software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor and positive attitude when interacting with customers and coworkers.

Responsibilities

• Respond to inquiries via phone, email, and other channels.
• Investigate and resolve service-related concerns by identifying root causes.
• Follow up with customers to ensure timely resolution.
• Maintain accurate records of customer interactions.
• Assist with tracking route performance and scheduling issues.
• Communicate updates to drivers and operations staff.
• Maintain data in company software and databases.
• Recommend improvements to routing and service processes.
• Notify stakeholders of route changes and service interruptions.
• Assist with clerical duties and charter-related tasks.
• Complete special projects and additional duties.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Transportation scheduling software

Job description

North America Central School Bus is seeking a Customer Service Representative (CSR) to support our stakeholders by providing accurate information and resolving concerns. You’ll be the primary contact for customers, drivers, and other teams, ensuring smooth operations and high service levels.

Ideal candidates communicate clearly, stay organized, and enjoy problem-solving in a fast-paced transportation environment.