Driver Support & On-Road Ops Specialist

Jobvite, Inc.; Greer (SC); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Pet Insurance

Employee Stock Purchase Plan

Tuition Assistance

Job summary

Swift Transportation in the United States is seeking a Driver Support specialist to provide cross-functional on-road and operational support, managing driver needs, breakdowns, vendor coordination, and service recovery to keep fleet operations safe and efficient. The role requires 6 months of related experience, exceptional communication, and the ability to make cost-conscious decisions.

Training will be provided with emphasis on quick assessment and flexible support across Driver Support and

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
• Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• Must be able to quickly assess situations and gather appropriate information.
• Must be flexible and provide support to either function as business needs require.
• High School Diploma or equivalent, required.

Responsibilities

• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Driver Support

Dispatch

Customer Service

Call Center

Education

High School Diploma

Job description

Swift Transportation in the United States is seeking a Driver Support specialist to provide cross-functional on-road and operational support, managing driver needs, breakdowns, vendor coordination, and service recovery to keep fleet operations safe and efficient. The role requires 6 months of related experience, exceptional communication, and the ability to make cost-conscious decisions.

Training will be provided with emphasis on quick assessment and flexible support across Driver Support and