Driver Success Manager - In-Office Tampa | Growth Path

AFC Companies

Gary (IN)

On-site

USD 60,000 - 74,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

AFC Transport in Tampa, FL is seeking a Driver Success Manager to be the primary contact for a portfolio of independent-contractor driver partners, from first dispatch onward. You will report to the Director of Driver Success & Retention and ensure drivers receive same-day callbacks, clear answers, and a reason to stay.

The role includes managing 30/60/90-day check-ins, coordinating home-time with Dispatch, and guiding settlements and route disputes with specialists; weekly pay and

Qualifications

2+ years in a driver-facing, customer success, or account management role.
Follow-through that closes every loop.
Comfort working across multiple systems and keeping accurate notes.
Experience with independent-contractor (1099) driver programs is a plus.

Responsibilities

Own the relationship with your driver portfolio and return every call the same business day.
Run documented 30/60/90-day check-ins with new drivers.
Take driver concerns from the first call to resolution and keep drivers updated.
Coordinate home-time requests with Dispatch.
Explain settlement status and route disputes to the right specialist.
Spot at-risk drivers early and lead retention conversations.

Skills

Customer success

Account management

Driver-facing

Follow-through

Notes management

Tools

McLeod

Samsara

TMS/telematics tools

Job description

The role includes managing 30/60/90-day check-ins, coordinating home-time with Dispatch, and guiding settlements and route disputes with specialists; weekly pay and

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