Driver Success Leader — Tampa (In‑Office)

AFC Companies; Tampa (FL); Sur place; USD 60 000 - 74 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k)

Weekly pay

Résumé du poste

AFC Companies in Tampa, FL is looking for a Driver Success Manager to support a portfolio of independent-contractor driver partners from their first dispatch onward. You will report to the Director of Driver Success & Retention, ensuring same-day callback and clear reasons drivers stay.

You will manage 30/60/90-day check-ins, resolve driver concerns, coordinate home-time with Dispatch, and explain settlements to the right specialist, to boost retention and performance.

Qualifications

• 2+ years in a driver-facing, customer success, or account management role.
• Follow-through that closes every loop.
• Comfort working across multiple systems and keeping accurate notes.

Responsabilités

• Own the relationship with your driver portfolio and return every call the same business day.
• Run documented 30/60/90-day check-ins with new drivers.
• Take driver concerns from the first call to resolution and keep drivers updated.
• Coordinate home-time requests with Dispatch.
• Explain settlement status and route disputes to the right specialist.
• Spot at-risk drivers early and lead retention conversations.

Connaissances

Driver relations

Customer success

Account management

Communication

Outils

McLeod

Samsara

TMS

Description du poste

AFC Companies in Tampa, FL is looking for a Driver Success Manager to support a portfolio of independent-contractor driver partners from their first dispatch onward. You will report to the Director of Driver Success & Retention, ensuring same-day callback and clear reasons drivers stay.

You will manage 30/60/90-day check-ins, resolve driver concerns, coordinate home-time with Dispatch, and explain settlements to the right specialist, to boost retention and performance.