Driver Success Manager — In-Office Tampa | Retention

AFC Transport, Inc.; Tampa (FL); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Weekly pay

Job summary

AFC Transport, Inc. in Tampa, FL is seeking a Driver Success Manager to be the go-to contact for our group of independent-contractor driver partners.

This in‑office role reports to the Director of Driver Success & Retention and aims to deliver same-day callbacks and real answers that keep drivers engaged. You’ll own driver relationships, run 30/60/90‑day check-ins, coordinate home-time with Dispatch, explain settlements, spot at‑risk drivers early, and lead retention conversations.

Qualifications

• 2+ years in a driver-facing, customer success, or account management role.
• Calm, clear phone skills, including difficult conversations.
• Follow-through that closes every loop.
• Comfort working across multiple systems and keeping accurate notes.

Responsibilities

• Own the relationship with your driver portfolio and return every call the same business day
• Run documented 30/60/90-day check-ins with new drivers
• Take driver concerns from the first call to resolution and keep drivers updated
• Coordinate home-time requests with Dispatch
• Explain settlement status and route disputes to the right specialist
• Spot at-risk drivers early and lead retention conversations

Skills

Driver-facing CS

Phone communication

Follow-through

Multi-system notes

Tools

McLeod

Samsara

Job description

AFC Transport, Inc. in Tampa, FL is seeking a Driver Success Manager to be the go-to contact for our group of independent-contractor driver partners.

This in‑office role reports to the Director of Driver Success & Retention and aims to deliver same-day callbacks and real answers that keep drivers engaged. You’ll own driver relationships, run 30/60/90‑day check-ins, coordinate home-time with Dispatch, explain settlements, spot at‑risk drivers early, and lead retention conversations.