Dispatcher

AFC Transport, Inc.; Tampa (FL); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Weekly pay

Job summary

AFC Transport, Inc. in Tampa, FL is seeking a Driver Success Manager to be the go-to contact for our group of independent-contractor driver partners.

This in‑office role reports to the Director of Driver Success & Retention and aims to deliver same-day callbacks and real answers that keep drivers engaged. You’ll own driver relationships, run 30/60/90‑day check-ins, coordinate home-time with Dispatch, explain settlements, spot at‑risk drivers early, and lead retention conversations.

Qualifications

• 2+ years in a driver-facing, customer success, or account management role.
• Calm, clear phone skills, including difficult conversations.
• Follow-through that closes every loop.
• Comfort working across multiple systems and keeping accurate notes.

Responsibilities

• Own the relationship with your driver portfolio and return every call the same business day
• Run documented 30/60/90-day check-ins with new drivers
• Take driver concerns from the first call to resolution and keep drivers updated
• Coordinate home-time requests with Dispatch
• Explain settlement status and route disputes to the right specialist
• Spot at-risk drivers early and lead retention conversations

Skills

Driver-facing CS

Phone communication

Follow-through

Multi-system notes

Tools

McLeod

Samsara

Job description

Driver Success Manager | Tampa, FL (In office) | $60K to $74K base

About AFC

At AFC, you're a name, not a number. We're a family-owned, women-owned transportation and logistics company headquartered in Tampa, FL, moving freight nationwide through our asset and brokerage operations. We're growing fast and building our own AI-powered operating platform, not just buying tools. We promote from within, and our leadership knows your name. If you want to build something, not just fill a seat, you'll fit in here.

The role

You’ll be the go-to contact for a group of AFC's independent-contractor driver partners, from their first dispatch onward. You’ll report to the Director of Driver Success & Retention. Success means every driver gets a same-day callback, a real answer, and a reason to stay.

What You'll Do

• Own the relationship with your driver portfolio and return every call the same business day
• Run documented 30/60/90-day check-ins with new drivers
• Take driver concerns from the first call to resolution and keep drivers updated
• Coordinate home-time requests with Dispatch
• Explain settlement status and route disputes to the right specialist
• Spot at-risk drivers early and lead retention conversations

What You Bring

• 2+ years in a driver-facing, customer success, or account management role
• Calm, clear phone skills, including difficult conversations
• Follow-through that closes every loop
• Comfort working across multiple systems and keeping accurate notes

Nice to have

• Experience with independent-contractor (1099) driver programs
• McLeod, Samsara, or similar TMS/telematics tools
• Working knowledge of settlements or HOS

What You Get

• Competitive base pay of $60K to $74K
• Medical, dental, vision, and 401(k), with coverage starting the first of the month after 60 days
• 80 hours of PTO per year
• Weekly pay
• A clear path to grow, with leaders who know your name

Where you'll work

Tampa HQ, 1120 E Kennedy Blvd 5 days in office.

Our process

A phone screen with People & Talent, a short Predictive Index assessment, an interview with the hiring manager, and a final conversation with leadership.

AFC Transport is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities. This description is not a contract of employment; employment with AFC is at-will. Duties may change based on business needs.