Driver Success Manager – Tampa: Drive Retention & Growth

AFC Transport, Inc.; Gary (IN); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

80 hours PTO

Weekly pay

Job summary

AFC Transport, Inc. is seeking a Driver Success Manager in Tampa, FL to be the go-to contact for a group of independent-contractor driver partners, from their first dispatch onward.

You will report to the Director of Driver Success & Retention and ensure drivers receive a same-day callback with real answers to stay. This role is in-office at our Tampa HQ, offering growth opportunities within a family-owned, driver-focused company.

Qualifications

• 2+ years in a driver-facing, customer success, or account management role
• Calm, clear phone skills, including difficult conversations
• Follow-through that closes every loop

Responsibilities

• Own the relationship with your driver portfolio and return every call the same business day
• Run documented 30/60/90-day check-ins with new drivers
• Take driver concerns from the first call to resolution and keep drivers updated
• Coordinate home-time requests with Dispatch
• Explain settlement status and route disputes to the right specialist
• Spot at-risk drivers early and lead retention conversations

Skills

Driver-facing

Customer success

Account management

Tools

McLeod

Samsara

TMS/telematics tools

Job description

AFC Transport, Inc. is seeking a Driver Success Manager in Tampa, FL to be the go-to contact for a group of independent-contractor driver partners, from their first dispatch onward.

You will report to the Director of Driver Success & Retention and ensure drivers receive a same-day callback with real answers to stay. This role is in-office at our Tampa HQ, offering growth opportunities within a family-owned, driver-focused company.