Driver Services: License & Permit Specialist

Texas A&M International; Madisonville (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Texas Department of Public Safety in Madisonville, TX seeks a Temp License Specialist, Field Ops to perform moderately complex licensing and permitting duties, reviewing applications and guiding applicants through licensing processes.

This role requires interaction with the public, data entry into CAPPS/SharePoint, and may involve administering tests and traveling statewide as needed. Weekend hours and extended schedules may occur.

Qualifications

• Education: Graduation from a standard senior high school or equivalent.
• Experience: Minimum of one year of general office, clerical, or face-to-face/customer service experience; cash handling preferred.
• Licensure: Valid Texas driver license; out-of-state license requires Texas license within 90 days (30 days if moving within Texas).
• Regulatory knowledge: Ability to assimilate TXDPS regulations and procedures.
• Technology: Proficiency with Microsoft Office; CAPPS and SharePoint familiarity; ability to learn new software.
• Interpersonal skills: Poise, tact, diplomacy; uphold DPS values of Integrity, Excellence, Accountability, and Teamwork.

Responsibilities

• Interact with the general public in a professional, courteous manner; review license/permit applications.
• Determine applicants' legal needs and screen applications for qualification.
• Input applications, payments, and data into computer systems; manage receipts and fees.
• Administer tests or scheduling as required; communicate licensing procedures to applicants.
• Travel statewide up to 5 days per month; provide information to stakeholders and agencies.
• Maintain a safe, organized work environment and perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Analytical reasoning

Education

High school diploma

Tools

CAPPS

SharePoint

MS Office

Job description

Texas Department of Public Safety in Madisonville, TX seeks a Temp License Specialist, Field Ops to perform moderately complex licensing and permitting duties, reviewing applications and guiding applicants through licensing processes.

This role requires interaction with the public, data entry into CAPPS/SharePoint, and may involve administering tests and traveling statewide as needed. Weekend hours and extended schedules may occur.