Driver Licensing Specialist, Field Operations

Texas A&M International; New Braunfels (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Texas Department of Public Safety in New Braunfels (Driver License Division) seeks a License Specialist, Field Operations. Performs licensing and permitting work in a field office; reviews applications, administers tests, and communicates with customers.

Requires a high school diploma, valid Texas driver license, and ability to work extended hours; weekend work may be required. Applicants must provide complete job histories and may travel statewide.

Qualifications

• Education: Graduation from standard senior high school or equivalent.
• Experience: 1 year of general office or customer service experience; cash handling preferred.
• Licensure and/or Certification: Valid driver license; CCKE certification within 45 days of hire.
• Regulatory Knowledge: Working knowledge of TXDPS regulations, policies, and procedures.
• Technology: Proficiency with Microsoft Office and agency software (CAPPS, SharePoint).

Responsibilities

• Meets and deals with the general public in a professional and courteous manner.
• Receives and reviews original and permit applications, duplicates, modifications and renewals.
• Determines the legal needs and requirements of driver license applicants.
• Screens applications and approves licenses and permits per regulations and policies.
• Issues licenses and permits and collects fees; inputs data into computer systems.
• Provides information and testimony for the Department in hearings as needed.
• May travel statewide up to 5 days a month.
• Work hours may start as early as 7:00 am and end as late as 8:00 pm.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Communication skills

Analytical reasoning

Safety and compliance

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

CAPPS

SharePoint

Job description

Texas Department of Public Safety in New Braunfels (Driver License Division) seeks a License Specialist, Field Operations. Performs licensing and permitting work in a field office; reviews applications, administers tests, and communicates with customers.

Requires a high school diploma, valid Texas driver license, and ability to work extended hours; weekend work may be required. Applicants must provide complete job histories and may travel statewide.