License and Permit Specialist

Peak Performers; Waco (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Medical, dental, and vision insurance

403(b) retirement plan

Job summary

Peak Performers is hiring a License & Permit Specialist in Waco, TX. The role focuses on reviewing documents, administering tests, and processing license applications within a rules-based process.

Training is provided, with a Monday–Friday schedule and weekly pay, offering a path toward permanent state employment with potential state benefits. Ideal candidates bring 2+ years of customer-service experience, a Texas driver license, and the ability to learn detailed policies.

Qualifications

• Two years of customer-service experience in an onsite, customer-facing environment.
• Valid Texas driver license and clean driving record.
• Ability to learn and apply detailed laws, policies, procedures, and document requirements.
• Willingness to wear an agency-issued body camera during work hours.

Responsibilities

• Explain driver-license requirements, traffic laws, safety regulations, and related topics to the public.
• Screen applicants, review documents, administer tests, process applications, and follow policies.
• Enter data, payments, and technical details into computer systems accurately.
• Coordinate with internal/external stakeholders to review and approve license applications.
• Advise applicants about suspensions, cancellations, and reinstatement eligibility.
• Inspect vehicles for safety before road tests and explain procedures.
• Conduct road tests and evaluate driving performance as required.
• Meet defined accuracy, quality, and daily processing expectations.

Skills

Customer service experience

Driver license

Policy & rules learning

Education

Associate degree (two-year college)

Job description

Bring your customer service experience to a $20/hour weekday roleas a License & Permit Specialist.

Thispositionis especially well suited to shift leads, bank tellers, medical receptionists, patient-access staff, school or college office assistants, hotel employees, utility representatives, and retail service specialists. ServingWaco andthe surroundingMcLennan County communities,we’re looking forcandidates fromBellmead, Lacy Lakeview, Elm Mott, north and east Waco, and nearby I-35 corridor communities who are ready to turn their public-facing experience into a public-service career.

You will take on responsibility for document review, testing, payments, and decisions that affect Texas residents while learning a detailed, rules-based process.The role offers paid training, a Monday-through-Friday schedule, weekly pay, and a credible opportunity to build state experience. Employees who successfully convert to permanent state employment receivegenerous state benefitsunder applicable eligibility rules, strengthening the total long-term value of the role.

Who you will be working with

you will join a regional public-service office serving Waco and surrounding McLennan County communities. Team members handle detailed transactions from start to finish and must switch confidently between customer education, computer work, testing, and quality checks. The work suits someone who wants structure, responsibility, and a long-term professional direction.

Major Duties

• Engages with the public in a professional and courteous manner and explains driver-license requirements, traffic laws, safety regulations, and related topics.
• Screens applicants, reviews supporting documents, administers required tests, processes applications, and follows applicable policies and statutes.
• Communicates with internal and external stakeholders to review and approve license applications.
• Enters application data, payments, and technical details accurately into computer systems.
• Advises applicants about suspensions, cancellations, and qualifications for reinstatement.
• Uses computer systems and imaging equipment to capture applicant information and photographs.
• Inspects vehicles for safety before road tests, checks registration and compliance, and explains road-test procedures.
• Rides with applicants to administer road tests and evaluates driving performance and physical capability as required.
• Conducts required examinations, makes pass or fail determinations, and recommends corrective actions for driver improvement.
• Meets established accuracy, quality, and daily processing expectations.

What are we looking for

• Two years of customer-service experience in an onsite, customer-facing environment.
• A valid Texas-issued driver license and clean driving record are required because employees administer road tests in applicant vehicles.
• Ability to learn and apply detailed laws, policies, procedures, and document requirements.
• Ability to remain professional when customers are frustrated, disagree with a decision, or must return with additional documentation.
• Ability to work onsite, maintain daily productivity standards, and complete a highly regimented training program.
• Willingness to wear an agency-issued body camera throughout the workday as part of the required uniform.
• Graduation from a two-year college is preferred.
• Relevant experience and education may substitute for one another.

About the Opportunity

• Rate: $20.00/hr.
• Engagement: Approximately 6 months, temporary to hire.
• Days and hours: Monday through Friday, 8 a.m. to 5 p.m.
• Location: Waco, TX 76705 (East Crest Drive corridor near I-35)
• Conversion to permanent state employment is not guaranteed and depends on successful performance, completion of all required hiring steps, and the agency's staffing needs.
• Employees who later convert to permanent state employment may become eligible for state benefits under the state's applicable plans and rules.

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage is available beginning the first day of the month following 60 days of employment.
• Employees may participate in a403(b) retirementplan.
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.
• Weekly pay through direct deposit.
• In business since 1994, with thousands of job placements.

All employment offers are contingent on successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require visa sponsorship now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

#LI-Onsite #CHP

Custom Job ID: 27-TX-AL3012.2