DPS - DLD - Temp License Specialist

Texas A&M International; Madisonville (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Texas Department of Public Safety in Madisonville, TX seeks a Temp License Specialist, Field Ops to perform moderately complex licensing and permitting duties, reviewing applications and guiding applicants through licensing processes.

This role requires interaction with the public, data entry into CAPPS/SharePoint, and may involve administering tests and traveling statewide as needed. Weekend hours and extended schedules may occur.

Qualifications

• Education: Graduation from a standard senior high school or equivalent.
• Experience: Minimum of one year of general office, clerical, or face-to-face/customer service experience; cash handling preferred.
• Licensure: Valid Texas driver license; out-of-state license requires Texas license within 90 days (30 days if moving within Texas).
• Regulatory knowledge: Ability to assimilate TXDPS regulations and procedures.
• Technology: Proficiency with Microsoft Office; CAPPS and SharePoint familiarity; ability to learn new software.
• Interpersonal skills: Poise, tact, diplomacy; uphold DPS values of Integrity, Excellence, Accountability, and Teamwork.

Responsibilities

• Interact with the general public in a professional, courteous manner; review license/permit applications.
• Determine applicants' legal needs and screen applications for qualification.
• Input applications, payments, and data into computer systems; manage receipts and fees.
• Administer tests or scheduling as required; communicate licensing procedures to applicants.
• Travel statewide up to 5 days per month; provide information to stakeholders and agencies.
• Maintain a safe, organized work environment and perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Analytical reasoning

Education

High school diploma

Tools

CAPPS

SharePoint

MS Office

Job description

DPS - DLD - Temp License Specialist, Field Ops - 0171

This position for the Madisonville DL Office

Weekend work may be required, on occasion.

This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.

License Specialists will be required to wear a body-worn camera during all work hours.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

GENERAL DESCRIPTION

Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and traffic laws. Administers driver license tests. Receives and responds to telephone inquiries from the general public. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services. Receives and reviews license and permit applications, revisions, and renewals.
• Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification.
• Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), and Commercial Driver License Information System (CDLIS), Systematic Alien Verification of Entitlement (SAVE) and other external system inquiries to determine applicants' eligibility for licensing.
• Inputs license and permit applications, payments, and required technical data for licenses and permits into appropriate computer applications, databases, and systems. Collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their fingerprints. Issues licenses and permits, collects licenses and reimburses fees to denied applicants.
• Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent future master record changes; and verifies and scrutinizes documents presented for authenticity.
• May administer oral, written, or other tests to license and permit applicants. May interpret for foreign language speaking applicants. Schedules applicants for driving tests. Operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices.
• Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answers questions and explains licensing and permit requirements; and supplies information regarding license and permit processing, policies, and procedures.
• May provide information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings as necessary in prosecution of criminal cases and administrative hearings.
• Approves applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures; administer oaths as necessary.
• May administer road skills (drive test) examinations.
• May travel as required to work in other Driver License Offices and/or to and from Headquarters for training. May be required to provide own transportation.
• May set up, close, and program office machines in preparation or close of day's activities.
• May make minor repairs to testing devices and other office equipment. Prepares, cleans, and maintains work area and testing devices daily.
• Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS

Education - Graduation from a standard senior high school or equivalent is required.

Experience - Minimum of one (1) year of general office, volunteer (clerical), or face-to-face/over-the-phone customer service experience. Cash handling experience is preferred.

Licensure and/or Certification - Valid Texas driver license required. If hired with a valid out of state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Ability to use standard office equipment such as a calculator or adding machine, automated equipment and software, copier, facsimile, and folding or labeling machines.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule - This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm. Weekend work may be required. Travel statewide up to 5 days a month.

PHYSICAL and/or ENVIRONMENTAL DEMANDS

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Office, Outdoors, Vehicle;
• Ambulatory skills, e.g. stand, walk, sit;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of fifty (50) pounds anticipated for this position;
• Driving requirements: Low - 1 or less times a week.

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

Applicants will be required to sign an HR-99A release form as they will be asked to demonstrate their physical fitness abilities at testing.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.