Driver Partner Experience Specialist

Veezu; Pennsylvania; On-site; USD 40,000 - 65,000; Full time

Job summary

Veezu is seeking a Driver Partner Experience Executive to manage day-to-day interactions with Driver Partners and work closely with Veezu Services and Veezu Assist. The role reports to the Regional Operations Manager and requires on-site presence at the Huntingdon office.

You will champion excellent customer service, support DP profile setup, and collaborate with compliance and product teams to improve engagement and resolve issues promptly.

Qualifications

• Exceptional attention to detail and organisation skills.
• Excellent communication skills both written and verbally.
• Ability to multitask and prioritise numerous conflicting priorities.
• Strong Microsoft Office Suite skills.
• Highly organised and methodical.
• Excellent Customer Service skills with calm and professional approach.

Responsibilities

• Champion a best customer service approach to Driver Partners.
• Be the face of Veezu for Driver Partners at the Hub for face-to-face support.
• Verify DP profile setup in Cab9 and support document uploads.
• Support DP campaigns, ensure effective driver engagement.
• Identify DP cohorts and promote portal usage and incentives.
• Act as local contact for DP queries not resolvable online.
• Collaborate with Central Compliance and VSL teams to resolve issues.
• Work with Veezu Assist to maximize hire vehicle utilisation and checks.
• Promote Driver Partner Portal features and usage.
• Handle Intercom tickets promptly.
• Champion the Driver Partner Portal usage.
• Assist with DP complaints and ensure compliant processes.
• Monitor investigations into licensing concerns and fraud.
• Coordinate with Veezu teams for licensing and compliance.

Job description

Veezu is seeking a Driver Partner Experience Executive to manage day-to-day interactions with Driver Partners and work closely with Veezu Services and Veezu Assist. The role reports to the Regional Operations Manager and requires on-site presence at the Huntingdon office.

You will champion excellent customer service, support DP profile setup, and collaborate with compliance and product teams to improve engagement and resolve issues promptly.