Remote Driver-Partner Support Specialist

Via; United States; Remote; USD 20,457 - 29,136; Part time

Job summary

Via is seeking a part-time Partner Support Specialist to enhance the experience of its driver-partners. This position involves directly interacting with drivers via face-to-face communication, phone, and email, ensuring their needs are met efficiently.

The role requires excellent communication skills, technical proficiency, and a problem-solving attitude. Compensation is set at $18/hour for approximately 20 hours per week, with the opportunity to impact the customer experience significantly.

Qualifications

• A clear communicator with excellent reading comprehension and writing skills.
• Strong computer skills, including Microsoft Office and the Google Suite.
• Dynamic and willing to work on various projects.
• Ability to take initiative and solve problems.

Responsibilities

• Serve as the front line for driver-partner interactions.
• Become an expert on Via software and assist in booking rides.
• Deliver exceptional customer service to driver-partners.
• Coordinate with management to channel customer feedback.

Skills

Clear communicator

Excellent computer skills

Strong listening skills

Team player

Problem-solving initiative

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Via is seeking a part-time Partner Support Specialist to enhance the experience of its driver-partners. This position involves directly interacting with drivers via face-to-face communication, phone, and email, ensuring their needs are met efficiently.

The role requires excellent communication skills, technical proficiency, and a problem-solving attitude. Compensation is set at $18/hour for approximately 20 hours per week, with the opportunity to impact the customer experience significantly.