Driver Operations Manager: Lead Routes & Driver Success

Greyhound Bus Lines Inc; Northern, New York (KY, NY); Hybrid; USD 59,000 - 84,000; Full time

Benefits offered by this job

Wellness Coverage

401(k) Matching

Flexible Time Off

Parental Leave

Life Insurance

Lifestyle Spending

Tuition Support

Employee Assistance Program

Free Travel Perks

Job summary

Greyhound Bus Lines Inc is seeking a Driver Manager to lead a team of drivers in the Kentucky region, ensuring safety, compliance, and high performance. You will coach, train, and evaluate staff, coordinate dispatch, and collaborate with HR on personnel matters to maintain strong labor relations.

The role emphasizes safety, DOT compliance, and data-driven decision making, with an annual bonus potential and a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred.
• 3+ years in operations leadership.
• Ability to analyze data, generate reports, and make data-driven decisions.
• Ability to exercise diplomacy, judgment, and discretion in labor relations with the company and union officials.
• Safety, Workers' Compensation, Labor relations, and CBA experience preferred.
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail, etc.

Responsibilities

• Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and/or retrained according to procedures.
• Follows up with new drivers on performance.
• Reviews manpower needs and ensures proper coverage including dispatch for route personnel.
• Ensures drivers report to work on time and in uniform.
• Provides ongoing feedback using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safety practices.
• Plans future books offs and run change assignments.
• Ensures compliance with safety standards and DOT/FMCSA regulations.
• Ensures company standards for drivers in appearance, training, safety, and regulatory compliance.
• Verifies driver credentials to operate a CMV.
• Collaborates with HR on personnel matters.
• Maintains good labor relations with drivers.
• Ensures adherence to the CBA and proper grievance handling.
• Reviews electronic/paper DOT logs.
• Monitors on-time performance in real time.
• Manages performance and disciplinary actions per policy.

Skills

Leadership

Data analysis

Communication

Interpersonal skills

Diplomacy

Labor relations

CBA experience

Safety compliance

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Windows OS

Email

Job description

Greyhound Bus Lines Inc is seeking a Driver Manager to lead a team of drivers in the Kentucky region, ensuring safety, compliance, and high performance. You will coach, train, and evaluate staff, coordinate dispatch, and collaborate with HR on personnel matters to maintain strong labor relations.

The role emphasizes safety, DOT compliance, and data-driven decision making, with an annual bonus potential and a comprehensive benefits package.