Driver Operations Lead – Final-Mile, Safety & Coaching

Temco Logistics LLC; Shakopee (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics LLC is seeking a Driver Manager to ensure operational excellence and driver success in a white-glove final mile delivery environment for Home Appliance Installation.

The role emphasizes safety, customer service, and maintaining brand standards while coordinating with the MDO team and supporting on-road operations. Responsibilities include training, scheduling, payroll review, DOT compliance, and continuous improvement of routes and processes.

Qualifications

• Must have expertise in home appliance installation or mechanical aptitude to learn installation process.
• Knowledge of transportation operations including routing, scheduling, DOT & safety compliance.
• Hands-on leadership with ability to fill in during absences or peak times.

Responsibilities

• Monitor on-road operations and support drivers with calls, exceptions, and issue resolution.
• Prepare manifests, review routing for optimization and DOT compliance, coordinate changes with MDO team.
• Train and onboard new customer service staff.
• Build office and driver schedules and ensure hours adherence.
• Review payroll accuracy and partner with Driver Managers on route adjustments.
• Manage check-in compliance and daily exception processing (MARS, reschedules, cancellations).
• Order office supplies and maintain proper staging of product and paperwork.
• Support inbound/outbound processes in 3PL locations.
• Investigate freight and Sedgewick claims.
• Assess waste/recycling operations and recommend improvements.
• Lead and support drivers daily to ensure readiness and success.
• Monitor performance metrics and coach for improvement.
• Oversee DOT compliance and safety standards for drivers and equipment.
• Conduct on-road observations and Safe Work Habits Assessments.
• Partner with operations to optimize routes and maintain fairness.
• Drive a culture of professionalism and customer satisfaction.

Skills

Home appliance install

Routing & scheduling

Leadership

Job description

Temco Logistics LLC is seeking a Driver Manager to ensure operational excellence and driver success in a white-glove final mile delivery environment for Home Appliance Installation.

The role emphasizes safety, customer service, and maintaining brand standards while coordinating with the MDO team and supporting on-road operations. Responsibilities include training, scheduling, payroll review, DOT compliance, and continuous improvement of routes and processes.