Driver Support Agent

Via; Fort Worth (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via in Fort Worth, TX is seeking a Driver Support Agent to assist prospective drivers across North America during onboarding. The role focuses on guiding applicants through compliance steps, outreach, and resolving roadblocks to ensure a smooth onboarding experience.

This full-time, in-person position operates Monday–Friday, 9:00 AM to 5:00 PM. The ideal candidate is tech-savvy, customer-service oriented, and able to manage multiple priorities while maintaining composure under pressure.

Qualifications

• Tech-savvy with strong computer skills and CRM familiarity.
• Excellent problem-solving and analytical reasoning abilities.
• Able to multitask and prioritize in live operations.
• Strong written and verbal communication for stakeholder interactions.
• Customer-service oriented with de-escalation skills.

Responsibilities

• Follow up with driver applicants across North America and guide them through the application.
• Assist applicants with compliance steps, background checks, and documentation.
• Troubleshoot inquiries and resolve friction points in onboarding.
• Conduct proactive outreach to candidates needing support or follow-up.
• Identify and escalate complex compliance or technical issues to internal teams.

Skills

Tech-savvy

Analytical

Multitasker

Prioritization

Clear communicator

Customer service

Tools

CRM Salesforce

Microsoft Office

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.

**This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.**

What You’ll Do:

• Follow up with driver applicants across all North America markets to offer support and guide them through their application
• Assist prospective drivers with required compliance steps, background checks, and documentation requirements
• Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process
• Conduct proactive outreach to candidates needing additional support or follow-up
• Identify and elevate complex compliance or technical issues to appropriate internal teams

Who You Are:

• Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!
• Strong mental acuity and analytical problem-solving skills
• A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks
• Skilled in prioritizing and strong delegation skills to optimize team performance
• Able to manage multiple priorities simultaneously while maintaining accuracy and focus
• A clear communicator with excellent reading comprehension and writing skills
• Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders
• Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues
• A well-rounded team player who takes ownership of (and pride in) your work
• Ownership-driven: you take charge of ongoing issues and manage them through to resolution
• Comfortable with ambiguity; able to create solutions even when no SOP exists
• Demonstrated leadership with strong prioritization skills
• An action-oriented executor: you take initiative to solve problems and get the job done

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $20-$22 / hour
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.