Driver Licensing Support Specialist

Commonwealth of Pennsylvania; Hanover Township (Luzerne County); On-site; USD 40,000 - 46,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Driver License Examiner Assistant in a busy Lehigh Valley licensing center. You will support customer service, review documents, and guide applicants through license and ID services, testing, and data entry.

The role emphasizes accuracy, communication, and compliance with policies. Responsive teamwork and attention to detail are essential as you administer knowledge tests, conduct vision screenings, and help applicants understand requirements for

Qualifications

• One year of experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet applicants, provide forms, and guide customers through license and ID service steps.
• Examine identification documents to confirm authenticity and prevent fraud.
• Administer knowledge tests and conduct vision screenings using approved tools.
• Enter application and testing information into online driver license systems.
• Provide information on renewals, duplicates, transfers, REAL ID, CDL requirements, and related services.
• Follow customer service policies, apply fee waiver rules, and maintain a clean workspace.

Skills

Customer Assistance

Document Review

Testing Support

Data Entry

Service Guidance

Compliance Duties

Job description

The Commonwealth of Pennsylvania is seeking a Driver License Examiner Assistant in a busy Lehigh Valley licensing center. You will support customer service, review documents, and guide applicants through license and ID services, testing, and data entry.

The role emphasizes accuracy, communication, and compliance with policies. Responsive teamwork and attention to detail are essential as you administer knowledge tests, conduct vision screenings, and help applicants understand requirements for