Driver Licensing Support Specialist

Commonwealth of Pennsylvania; King of Prussia (PA); On-site; USD 44,000 - 66,000; Full time

Job summary

The Driver License Examiner Assistant at the Pennsylvania Department of Transportation supports daily operations at the Driver License Center in King of Prussia, assisting customers, verifying documents, and guiding applicants through licensing requirements.

Duties include greeting customers, examining IDs, administering vision screenings and knowledge tests, entering data into licensing systems, and explaining license, renewal, REAL ID, CDL or motorcycle options.

Qualifications

• Minimum of 1 year experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet customers, answer questions, and provide forms and information based on service needs.
• Examine identification materials and review applications for accuracy and compliance.
• Administer vision screenings and knowledge tests to evaluate applicant readiness.
• Enter customer information, test results, and application details into online licensing systems.
• Explain requirements for licenses, renewals, REAL ID, and specialized products such as CDL or motorcycle licensing.
• Follow customer service rules, REAL ID standards, and all fee waiver and Title VI requirements.

Skills

Customer service

Public interaction

Job description

The Driver License Examiner Assistant at the Pennsylvania Department of Transportation supports daily operations at the Driver License Center in King of Prussia, assisting customers, verifying documents, and guiding applicants through licensing requirements.

Duties include greeting customers, examining IDs, administering vision screenings and knowledge tests, entering data into licensing systems, and explaining license, renewal, REAL ID, CDL or motorcycle options.