Driver Licensing Customer Rep II – Public Service Impact

MaineGuide; Augusta (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

13 paid holidays

Health Insurance Coverage

Dental Insurance Coverage

Retirement Plan

Gym Membership Reimbursement

Flexible Spending Accounts

Parental leave

Job summary

Department of the Secretary of State in Augusta, Maine, is seeking a Customer Representative Associate II to support over 50,000 annual driver examinations and ensure licensing compliance. This role involves assisting the public and 13 branch offices with exam scheduling, applications, and regulatory requirements, including CDL and FMCSA standards.

Ideal candidates are detail-oriented, organized, and committed to delivering outstanding service while supporting safe and efficient licensing of

Qualifications

• Customer service mindset with strong communication.
• Ability to apply policies and procedures to real-world scenarios.
• Experience in handling inquiries, applications, fees, and examinations.
• Strong team orientation and willingness to learn new tools.

Responsibilities

• Provide customer service via phone, email, and in person.
• Review and process applications, verify documentation, ensure regulatory compliance.
• Schedule, reschedule, and cancel exams; maintain accurate records.
• Perform daily CDLIS checks and ensure FMCSA-compliant medical certifications.
• Communicate with driving schools and support internal branch operations.
• Interpret and apply policies and procedures to real-world scenarios.

Skills

Team collaboration

Communication skills

Adaptability

Problem solving

Attention to detail

Professionalism

Education

Administrative experience requirement

Job description

Department of the Secretary of State in Augusta, Maine, is seeking a Customer Representative Associate II to support over 50,000 annual driver examinations and ensure licensing compliance. This role involves assisting the public and 13 branch offices with exam scheduling, applications, and regulatory requirements, including CDL and FMCSA standards.

Ideal candidates are detail-oriented, organized, and committed to delivering outstanding service while supporting safe and efficient licensing of