Driver Licensing Customer Associate II

Department of Marine Resources; Augusta (ME); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

The Department of the Secretary of State in Augusta, Maine is seeking a Customer Representative Associate II to support driver license services. You will process exams scheduling, applications, and regulatory compliance for over 50,000 annual examinations statewide, assisting customers at 13 branch offices.

This role emphasizes accuracy, strong communication, and teamwork in a fast-paced public service environment.

Qualifications

• Minimum qualifications are not fully listed in the provided text.

Responsabilités

• Provide customer service via phone, email, and in person - handling inquiries and resolving concerns.
• Review and process applications, verify documentation, and ensure regulatory compliance.
• Schedule, reschedule, and cancel exams while maintaining accurate records.
• Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements.
• Communicate with driving schools and support internal branch operations.
• Interpret and apply policies and procedures to real-world scenarios.

Description du poste

The Department of the Secretary of State in Augusta, Maine is seeking a Customer Representative Associate II to support driver license services. You will process exams scheduling, applications, and regulatory compliance for over 50,000 annual examinations statewide, assisting customers at 13 branch offices.

This role emphasizes accuracy, strong communication, and teamwork in a fast-paced public service environment.