Driver Licensing Customer Advocate II

State; Augusta (ME); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance coverage

Retirement plan contribution

Paid holidays and vacation leave

Parental leave

Résumé du poste

The State of Maine Department of the Secretary of State, Exams – Driver License Services in Augusta, is seeking a Customer Representative Associate II to provide frontline service across phone, email, and in-person inquiries.

You will review applications, schedule and process exams, verify documentation, and support 13 branch offices while adhering to Maine and FMCSA regulations. The role emphasizes accuracy, customer focus, and teamwork in a fast-paced environment.

Qualifications

• Minimum qualifications include training, education, or experience in office and administrative support demonstrating competency in customer service and handling applications, fees, examinations, or services with compliance requirements.
• Ability to use independent decision-making per standard procedures.
• Applicants must be authorized to work in the United States.
• Not eligible for visa sponsorship or STEM OPT extensions and will complete an I-9 form on hire.

Responsabilités

• Provide customer service via phone, email, and in person, handling inquiries and resolving concerns.
• Review and process applications, verify documentation, and ensure regulatory compliance.
• Schedule, reschedule, and cancel exams while maintaining accurate records.
• Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements.
• Communicate with driving schools and support internal branch operations.
• Interpret and apply policies and procedures to real-world scenarios.

Connaissances

Team Collaboration

Communication Skills

Adaptability

Problem-Solving

Attention to Detail

Professionalism

Emotional Intelligence

Conflict Resolution

Time Management

Commitment to Excellence

Continuous Improvement

Description du poste

The State of Maine Department of the Secretary of State, Exams – Driver License Services in Augusta, is seeking a Customer Representative Associate II to provide frontline service across phone, email, and in-person inquiries.

You will review applications, schedule and process exams, verify documentation, and support 13 branch offices while adhering to Maine and FMCSA regulations. The role emphasizes accuracy, customer focus, and teamwork in a fast-paced environment.