Driver License Office Manager — Lead Ops & Customer Care

Colorado Department of Revenue; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical/Dental/Vision insurance

Disability coverage (short/long-term)

Life and AD&D Insurance

FSAs and other benefits

11 paid holidays and paid leave

Work-life discounts

Job summary

Colorado Department of Revenue seeks an experienced Office Manager for the Driver License Office in Denver. You will supervise the daily operations, ensure service excellence, handle complex applications, and lead staff performance evaluations.

The role requires strong people skills, operational oversight, and ability to travel between offices as needed. New hires may participate in Driver License Fundamentals (DLF) training and certification within the first year.

Qualifications

• Five (5) years of relevant experience in a public-facing customer service supervisory or managerial role that includes staff supervision and performance management.
• Education and experience equal to five (5) years in Management, Business Administration, Public Administration, Human Resources or a related field, plus relevant supervisory experience.
• Document this experience in your application in detail; it will not be inferred or assumed.
• Driver License Fundamentals (DLF) Certification training and regular skills evaluations; must achieve minimum passing grade within first year.

Responsibilities

• Oversees the daily operations of the Driver License Office, ensuring compliance and proper reporting to leadership.
• Develops performance plans and annual evaluations, plus quarterly, mid-year, and final reviews; discusses employee performance matters and prepares documentation.
• Adjusts resources and personnel as needed for maximum effectiveness.
• Handles and resolves customer complaints.
• Processes complicated or difficult applications.
• Operates as the floor lead, relieves employees for breaks, monitors workflow and schedules.
• Accounting duties, including daily deposits, reconciling cash/credit card receipts, verification of funds, and cashiering.
• Performs all functions of line staff, including issuing documents when necessary.
• May stand for long periods and may travel to another DLO.

Skills

Communications skills

People management

Multitasking

Confidential information handling

Education

Education in Management/Business/Public Administration or related field

Tools

Google Suite

Job description

Colorado Department of Revenue seeks an experienced Office Manager for the Driver License Office in Denver. You will supervise the daily operations, ensure service excellence, handle complex applications, and lead staff performance evaluations.

The role requires strong people skills, operational oversight, and ability to travel between offices as needed. New hires may participate in Driver License Fundamentals (DLF) training and certification within the first year.